**Membership and Administration Officer**
3 days ago
**About the Role**
Programmed is seeking a highly organized and customer-focused individual to join our team as a Membership and Administration Officer. In this role, you will be responsible for providing exceptional customer service to our members and clients, while ensuring the smooth operation of our facilities.
**Key Responsibilities**
- Work collaboratively with our gym and venue staff to deliver a high level of member and client engagement and experience
- Coordinate administration for gym supplies, equipment inventory, and general ordering
- Ensure membership compliance, including health screening, minors membership guidelines, and inductions
- Coordinate member profile administration, including booking and filing member inductions
- Develop and implement new member or retention campaigns
- Undertake reception duties, including managing the gym inbox and emails, and undertaking general venue bookings
- Support Venue Management in addressing client complaints
**Requirements**
- Previous experience in a similar role, preferably in the sporting, tourism, and hospitality industries
- Positive Blue card, which can be obtained prior to commencing
- Police clearance, which can be obtained prior to commencing
- Availability to work shifts ranging between 6am and 6pm, Monday to Friday, with the possibility of evenings or weekend shifts
**About Us**
At Programmed, we are committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experiences, and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds to apply.
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