Financial Hardship Resolution Specialist
3 weeks ago
About Liberty Financial Group
We're a leading non-bank lender in Australia, dedicated to providing free-thinking loans and helping people achieve financial stability. Our team is passionate about delivering exceptional experiences for our customers and building a collaborative, social community that's values-driven.
We're guided by our five key values: Fair, Learning, Accountable, Invested, and Resourceful. These values inform everything we do, from how we engage with our customers to how we treat each other.
About the Role
As a Loss Mitigation Officer, you'll work with our clients to assist and resolve the impact of financial hardship. You'll assess requests for assistance and provide tailored solutions to ensure the best outcome for our clients.
Your Key Responsibilities
- Manage a portfolio of client accounts
- Create customized solutions for clients experiencing financial hardship
- Develop a positive rapport with clients by being empathetic, conscientious, and responsible
- Provide exceptional customer service
About You
- Effective communication skills, with the ability to communicate clearly and confidently on the phone
- Natural empathy with clients and the ability to deal with sensitive circumstances
- Accountability to manage your own work
- Dedicated, responsible, and conscientious
- Business, banking, or finance graduates are welcome to apply
Why Join Liberty Financial Group?
We celebrate diversity and inclusion within our workforce and deliver a range of initiatives for our community. We're proud to be a certified B Corporation and endorsed by Work180. We strive for a culture that's inclusive, supportive, and empowering, where everyone can thrive.
We offer a range of benefits, including wellness perks, social events, and career progression opportunities. If you're passionate about helping others and making a difference, we'd love to hear from you.
-
Customer Hardships Specialist
2 weeks ago
Melbourne, Victoria, Australia SMAART Recruitment Full timeAbout the Role:The Customer Hardships Specialist will be responsible for resolving complex customer management issues escalated from the Contact Centre. This role requires a dynamic and agile individual who can adapt to an ever-changing environment and handle emotionally charged and complex phone calls and emails from customers facing financial hardship or...
-
Customer Hardships Advisor
2 weeks ago
Melbourne, Victoria, Australia SMAART Recruitment Full timeAbout the Role:The Customer Hardships Advisor will be responsible for resolving complex customer management issues escalated from the Contact Centre. This role requires a high level of emotional intelligence, analytical skills, and excellent communication skills to handle emotionally charged and complex phone calls and emails from customers facing financial...
-
Dispute Resolution Specialist
1 month ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in Australia Retail. As a key member of our Complaints Resolution Division, you will be responsible for providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a focus on scams.As a Dispute Resolution...
-
Dispute Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeDispute Resolution SpecialistAbout the RoleAs a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.The role supports caseworkers in...
-
Dispute Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Manager to join our team in the ANZ Customer Resolution, Remediation and Assurance Portfolio. As a key member of our team, you will provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.As a Dispute Resolution...
-
Finance Graduate Opportunity
1 month ago
Melbourne, Victoria, Australia Liberty Financial Group Full timeAbout Liberty Financial GroupWe are a leading non-bank lender in Australia, dedicated to providing free-thinking loans and helping people get financial. Our mission is to deliver exceptional experiences for our customers, and we pride ourselves on being a collaborative and social community that values fairness, learning, accountability, investment, and...
-
Dispute Resolution Specialist
2 months ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleWe're seeking a highly skilled Dispute Resolution Manager to join our ANZ Customer Resolution, Remediation and Assurance Portfolio team. As a key member of our team, you'll provide specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints, with a focus on scams.Your expertise will be...
-
Dispute Resolution Specialist
2 months ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleAs a Dispute Resolution Manager in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team of specialists providing expert advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams. The role supports caseworkers in...
-
Financial Reconciliation Specialist
2 months ago
Melbourne, Victoria, Australia Insignia Financial Full timeAbout Insignia FinancialInsignia Financial is a leading provider of financial wellbeing services, helping individuals and organizations achieve their financial goals. Our team is dedicated to delivering exceptional results and making a positive impact in the lives of our clients.Job SummaryWe are seeking a highly skilled Financial Reconciliation Specialist...
-
Financial Transaction Specialist
2 weeks ago
Melbourne, Victoria, Australia Insignia Financial Full timeAbout the RoleWe are seeking a highly skilled Financial Transaction Specialist to join our team at Insignia Financial. As a key member of our team, you will be responsible for facilitating financial transactions in a client-centric role.Key Responsibilities:Prepare and ensure accurate net asset value calculation and daily unit prices in line with internal...
-
Complaints Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeComplaints Resolution SpecialistThe HiTech Group is seeking a skilled Complaints Resolution Specialist to join their team. As a Complaints Resolution Specialist, you will be responsible for assessing and monitoring complaints and other regulatory intelligence.Key Responsibilities:Manage and resolve a caseload of complaints reported, including assessing...
-
Disputes Resolution Specialist
1 week ago
Melbourne, Victoria, Australia Team Global Express Full timeSeeking a Disputes Resolution SpecialistAt Team Global Express, we're looking for a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a key member of our team, you'll be responsible for resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...
-
Finance Graduate Opportunity
4 weeks ago
Melbourne, Victoria, Australia Liberty Financial Group Full timeAbout Liberty Financial GroupWe're a leading non-bank lender in Australia, dedicated to providing free-thinking loans and helping people achieve financial freedom. Our values-driven culture is built on FLAIR: Fair, Learning, Accountable, Invested, and Resourceful. We're passionate about delivering exceptional experiences for our customers and fostering a...
-
Dispute Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeJob DescriptionThis job opportunity is inclusive of a casual loading of 25%.Hudson Australia seeks a Dispute Resolution Specialist to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Key responsibilities will include:Dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions,...
-
Dispute Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDispute Resolution SpecialistTeam Global Express (TGE) is seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a Dispute Resolution Specialist, you will resolve invoice discrepancies related to shipments, invoices, and services across the business.Key Responsibilities:Investigate and resolve invoice...
-
Dispute Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Team Global Express Full timeDispute Resolution Specialist OpportunityWe are seeking a skilled Dispute Resolution Specialist to join our Integrated Business Solutions team at Team Global Express. As a Dispute Resolution Specialist, you will be responsible for investigating and resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...
-
Senior Dispute Resolution Specialist
6 days ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout the RoleThe Dispute Resolution Manager will be accountable for providing specialist advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams.This role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting...
-
Customer Resolutions Specialist
2 weeks ago
Melbourne, Victoria, Australia Superloop Full timeJob Title: Customer Resolutions SpecialistJob Summary: We are seeking a highly skilled Customer Resolutions Specialist to join our team at Superloop. As a key member of our Consumer unit, you will be responsible for delivering exceptional customer experiences through effective issue resolution and complaint management.Key Responsibilities:Respond to and...
-
Customer Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Superloop Full timeJob Title: Customer Resolution SpecialistJob Summary: We are seeking a highly skilled Customer Resolution Specialist to join our team at Superloop. As a key member of our Consumer unit, you will be responsible for finding mutually positive outcomes for our customers and the business, while ensuring that the root cause of issues is identified and...
-
Senior Customer Resolutions Specialist
1 month ago
Melbourne, Victoria, Australia AIA Full timeUnlock Your PotentialAIA is seeking a highly skilled and motivated individual to join our dispute resolutions team as a Senior Customer Resolutions Specialist. This exciting opportunity will challenge you to provide exceptional customer experiences and drive business growth.About the Role:We are looking for a talented professional with experience in...