Financial Hardship Resolution Specialist

3 weeks ago


Melbourne, Victoria, Australia Liberty Financial Group Full time

About Liberty Financial Group

We're a leading non-bank lender in Australia, dedicated to providing free-thinking loans and helping people achieve financial stability. Our team is passionate about delivering exceptional experiences for our customers and building a collaborative, social community that's values-driven.

We're guided by our five key values: Fair, Learning, Accountable, Invested, and Resourceful. These values inform everything we do, from how we engage with our customers to how we treat each other.

About the Role

As a Loss Mitigation Officer, you'll work with our clients to assist and resolve the impact of financial hardship. You'll assess requests for assistance and provide tailored solutions to ensure the best outcome for our clients.

Your Key Responsibilities

  • Manage a portfolio of client accounts
  • Create customized solutions for clients experiencing financial hardship
  • Develop a positive rapport with clients by being empathetic, conscientious, and responsible
  • Provide exceptional customer service

About You

  • Effective communication skills, with the ability to communicate clearly and confidently on the phone
  • Natural empathy with clients and the ability to deal with sensitive circumstances
  • Accountability to manage your own work
  • Dedicated, responsible, and conscientious
  • Business, banking, or finance graduates are welcome to apply

Why Join Liberty Financial Group?

We celebrate diversity and inclusion within our workforce and deliver a range of initiatives for our community. We're proud to be a certified B Corporation and endorsed by Work180. We strive for a culture that's inclusive, supportive, and empowering, where everyone can thrive.

We offer a range of benefits, including wellness perks, social events, and career progression opportunities. If you're passionate about helping others and making a difference, we'd love to hear from you.



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