Customer Hardships Specialist

About the Role:The Customer Hardships Advisor will be responsible for resolving complex customer management issues escalated from the Contact Centre. This role requires a high level of emotional intelligence, analytical skills, and excellent communication skills to handle emotionally charged and complex phone calls and emails from customers facing financial...

About the RoleWe are seeking a highly skilled Financial Hardship Support Specialist to join our team in Melbourne. As a key member of our customer advocacy team, you will be responsible for providing exceptional support to customers facing extreme financial difficulties.

About Liberty Financial GroupWe're a leading non-bank lender in Australia, dedicated to providing free-thinking loans and helping people achieve financial stability. Our team is passionate about delivering exceptional experiences for our customers and building a collaborative, social community that's values-driven.We're guided by our five key values: Fair,...

We're seeking a Customer Specialist Support Advisor to manage customer complaints and financial hardship inquiries, aiming to exceed satisfaction expectations.This role will suit someone with a curious mind and transferrable skills and experiences, including:Previous experience in customer management, Credit/Collections and complaint handling, including...

About the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.

About the RoleWe are seeking a highly skilled and compassionate Customer Advocacy Specialist to join our team in Melbourne.As a Customer Advocacy Specialist, you will be responsible for owning a portfolio of customers facing extreme financial difficulties, including those impacted by family violence, life support, and COVID-19 pandemic. Your primary goal...

About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

Collections Specialist RoleWe are seeking a skilled Collections Specialist to join our team in Melbourne's CBD. As a Collections Specialist, you will be responsible for collecting payments from clients through inbound and outbound calls, managing an inbox of emails, and assisting clients with queries and payments.Key Responsibilities:Collect payments from...

Are you looking for a challenging role in collections? We have an exciting opportunity for a Collections Specialist to join our team in Melbourne's CBD. This is a fully office-based position with standard working hours and some shift work when required. As a Collections Specialist, you will be responsible for:Collecting payments from clients through inbound...

Optus is seeking a highly skilled BPO Operations Specialist to join our team.The successful candidate will be responsible for assisting in running the Offshore Performance across the Collections and Hardship portfolios against key performance metrics to ensure cash collection, payment support and customer experience performance is improved.A key focus of the...

Join our dynamic Food by WHSmith team as a Customer Service Barista and take advantage of exciting career growth opportunities in the heart of Melbourne.About UsWHSmith is a leading international retailer with a rich history, focusing on news, books, and convenience. Our café operations are located in some of Australia's busiest hospitals and airports,...

About WHSmith AustraliaWHSmith is a historic British retailer focusing on news, books, and convenience, and Café operations across Australia. Our food sites are located in some of the busiest hospitals in the country, and our retail stores in some of the most exciting airports. Both provide a dynamic and fast-paced work environment that is perfect for...

About the RoleWe are seeking a highly skilled Change Management Specialist to join our team at Seven Consulting. As a Change Management Specialist, you will be responsible for delivering high-quality outcomes through business change.Key ResponsibilitiesTake briefs from clients and provide direction on Change Management servicesAnalyse clients' businesses,...

Job DescriptionSeven Consulting is seeking a highly skilled Change Management Specialist to join our team. As a Change Management Specialist, you will work closely with our clients to deliver high-quality outcomes through business change.Key Responsibilities:Take briefs from clients and provide direction on Change Management servicesAnalyze client businesses...

About the RoleFisher & Paykel Customer Services Pty Ltd is committed to delivering exceptional customer experiences through our team of skilled professionals. We are currently seeking a highly skilled Appliance Repair Specialist to join our team in Eastern Suburbs of Melbourne and the Mornington Peninsula.Your Key Responsibilities:Repair and fully test the...

Customer Banking Specialist OpportunitiesWe are seeking enthusiastic customer service professionals to join our team at the Commonwealth Bank of Australia.Please note that rosters are predetermined. Before applying, ensure you are available to cover one of the following rosters:Position 1: Permanent Part-time Customer Banking Specialist Relief Eaglehawk30...

About the RoleWe are seeking a highly motivated and enthusiastic Customer Support Specialist to join our team at Placing Heads Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients in the dental industry.Key ResponsibilitiesAnswer customer queries and provide accurate...

At Seven Consulting, we are seeking a skilled Change Management Specialist to join our team. As a Change Management Specialist, you will be responsible for working directly with our clients to deliver high-quality outcomes through business change.Key Responsibilities:Taking briefs from clients and providing direction on Change Management servicesAnalysing...

Customs Clearance SpecialistAt Tideri Jobbörse, we are seeking a highly skilled Customs Clearance Specialist to join our team. As a key member of our logistics team, you will be responsible for ensuring seamless customs clearance processes for our clients.Key Responsibilities:Monitor and stay up-to-date on customs regulations and policies in...

About The Salvation ArmyThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.We offer the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help...