Dispute Resolution Officer
4 weeks ago
We are seeking a skilled Dispute Resolution Officer to join our Workers Compensation team at Gallagher. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.
Your Responsibilities
Undertake all tasks associated with reconsiderations of disputed decisions with relation to worker's compensation claims
Prepare for conciliation conferences by conducting pre-conciliation analyses
Facilitate courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes
Engage with the Workplace Injury Commission (WIC) with relation to disputed matters
Represent the company at conciliation conferences in a professional, informative, and courteous manner
About You
We're looking for an enthusiastic and collaborative individual who has experience working within the Worker's Compensation industry and in the application of Work Cover legislation. You should also have strong conflict resolution and negotiation skills, excellent customer service, communication, and interpersonal skills. A tertiary qualification in the field of Law, Business, or an industry-specific certification is preferred.
What We Can Offer You
Attractive remuneration packaging and flexible work arrangements, including work from home. Paid parental leave, excellent working environment, and opportunities for ongoing education and development. Service recognition awards, employee assistance program, and a dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
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