Dispute Resolution Officer

4 weeks ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

We are seeking a skilled Dispute Resolution Officer to join our Workers Compensation team at Gallagher. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.

Your Responsibilities

Undertake all tasks associated with reconsiderations of disputed decisions with relation to worker's compensation claims
Prepare for conciliation conferences by conducting pre-conciliation analyses
Facilitate courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes
Engage with the Workplace Injury Commission (WIC) with relation to disputed matters
Represent the company at conciliation conferences in a professional, informative, and courteous manner

About You

We're looking for an enthusiastic and collaborative individual who has experience working within the Worker's Compensation industry and in the application of Work Cover legislation. You should also have strong conflict resolution and negotiation skills, excellent customer service, communication, and interpersonal skills. A tertiary qualification in the field of Law, Business, or an industry-specific certification is preferred.

What We Can Offer You

Attractive remuneration packaging and flexible work arrangements, including work from home. Paid parental leave, excellent working environment, and opportunities for ongoing education and development. Service recognition awards, employee assistance program, and a dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.

  • Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking a skilled Dispute Resolution Specialist to join our Workers Compensation team at Gallagher Bassett. As a key member of our team, you will be responsible for representing the company throughout the conciliation process, ensuring fair outcomes for workers compensation disputes.Your ResponsibilitiesUndertake all tasks associated...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Job DescriptionHudson Australia is seeking a highly skilled Dispute Resolution Specialist to join our team in Melbourne CBD. As a key member of our regulatory agency, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing exceptional customer service.The ideal candidate will have...


  • Melbourne, Victoria, Australia Flexhive Full time

    About the RoleWe are seeking a Dispute Resolution Specialist to join our team at Flexhive in Melbourne CBD. As a Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints.Key responsibilities will include:Dealing with second tier complaints and lawyer enquiries,...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Job DescriptionThis job opportunity is inclusive of a casual loading of 25%.Hudson Australia seeks a Dispute Resolution Specialist to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Key responsibilities will include:Dealing with second-tier complaints and lawyer enquiries, particularly early closures and resolutions,...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking a highly skilled Arbitration Dispute Resolution Officer to join our team at EML. As a key member of our claims team, you will play a critical role in the management and resolution of disputes, ensuring positive outcomes for our clients.Key ResponsibilitiesAttend Work Injury Commission (WIC) hearings and provide advice, review and...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLEML is a leading provider of workers compensation solutions, committed to delivering exceptional service and support to our clients.We are seeking an experienced Dispute Resolution Advocate to join our team in Melbourne. As a key member of our claims team, you will play a critical role in managing and resolving disputes, ensuring positive outcomes...


  • Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking a dedicated professional to join our Workers Compensation team as a Dispute Resolution Officer. In this role, you will be responsible for representing Gallagher Bassett throughout the conciliation process, ensuring fair outcomes for workers compensation disputes.Key ResponsibilitiesUndertake tasks associated with reconsiderations...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    Role Overview EML is committed to helping people get their lives back, and we're seeking an experienced Arbitration Dispute Resolution Officer to join our claims team. In this full-time, permanent role, you'll be responsible for assisting in the management and early resolution of disputes, ensuring positive outcomes for our clients. The ideal...


  • Melbourne, Victoria, Australia Gallagher Full time

    OverviewGallagher, a leader in providing career development opportunities, is seeking a Dispute Resolution Officer to join its Workers Compensation team.This role will be responsible for representing the company throughout the conciliation process, determining fair outcomes for workers compensation disputes.You'll meet with injured workers, conciliators,...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking a highly skilled Arbitration Dispute Resolution Officer to join our team at EML. As a key member of our claims team, you will play a critical role in the management and resolution of disputes.Key ResponsibilitiesAttend Work Injury Commission (WIC) hearings and provide advice on dispute resolution strategiesEvaluate the merits of...


  • Melbourne, Victoria, Australia Team Global Express Full time

    Seeking a Disputes Resolution SpecialistAt Team Global Express, we're looking for a skilled Disputes Resolution Specialist to join our Integrated Business Solutions (IBS) team. As a key member of our team, you'll be responsible for resolving invoice discrepancies related to shipments, invoices, and services across the business.Key...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Resolutions AdviserThis pay rate is inclusive of mandatory 25% casual loading. The hourly rate is between $60-$65 plus Super, dependent on experience.We are seeking a Resolutions Adviser to handle enquiries received by consumers and lawyers and resolve consumer matter complaints.Assignment duration is up to 6 months with an immediate start.Melbourne...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLWe are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a full-time, permanent position based in the Melbourne CBD office, with flexibility to work from home. As part of our diverse team, you will help make a positive impact on someone's life every day.You...


  • Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

    About EMLWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.The RoleThis is a challenging and rewarding role that requires the ability to proactively assist in the management and early resolution of disputes, ensuring positive outcomes are maximised.As part...

  • Senior Legal Officer

    4 weeks ago


    Melbourne, Victoria, Australia Lawyers Weekly Full time

    Job Title: Senior Legal Officer - Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Legal Officer to join our team at the Workplace Injury Commission (WIC). As a Senior Legal Officer, you will play a critical role in providing legal advice and support to our Conciliation and Arbitration teams.Key...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    Hudson Australia seeks a highly skilled Senior Dispute Resolution Specialist to join their team in Melbourne CBD for an immediate start.Job DescriptionThis role is an excellent opportunity to work with a government regulatory agency, handling enquiries received by consumers and lawyers, and resolving consumer matter complaints. As a Senior Dispute Resolution...


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleThe Dispute Resolution Manager will be accountable for providing specialist advice to internal and external dispute resolution caseworkers in the Complaints team in relation to complex complaints with a key focus on scams.This role supports caseworkers in investigating, ensuring fair and consistent outcomes, sharing insights and uplifting...


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Dispute Resolution SpecialistAbout the RoleAs a Dispute Resolution Specialist in the ANZ Customer Resolution, Remediation and Assurance Portfolio, you'll work in a small team providing specialist advice to internal and external dispute resolution caseworkers in relation to complex complaints with a key focus on scams.The role supports caseworkers in...


  • Melbourne, Victoria, Australia AIG Full time

    AIG is a global leader in commercial and personal insurance solutions, offering a diverse range of products and services. As a Complaints and Disputes Officer, you will play a critical role in helping customers manage risk and achieve their goals.We are seeking an experienced professional to join our team as a Complaints and Disputes Resolution Specialist....


  • Melbourne, Victoria, Australia Hudson Full time

    About the RoleAs a Consumer Dispute Resolution Specialist, you will be responsible for handling enquiries received by consumers and lawyers, resolving consumer matter complaints, and providing guidance and advice based on our organisation's policies, procedures, guidelines, and relevant legislation.Key ResponsibilitiesDealing with second-tier complaints and...