Enhance Customer Relationships

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $77,000
Customer Experience Specialist

Delivering exceptional customer experiences through end-to-end banking needs is a vital part of our Retail Banking team. You'll play a key role in shaping the financial wellbeing and sustainability of our customers.

As a flexible and adaptable individual, you will have the opportunity to work in a dynamic environment, bringing your skills and knowledge to support business growth and innovation.

Our diverse team offers a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

We're changing with the times, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

  • Provide seamless branch experiences
  • Act as a role model and peer coach
  • Contribute to customer engagement and advocacy
  • Support bank programs and initiatives
  • 'Know your customer' from a risk perspective

Exceptional customer focus, retail experience an advantage, ability to multi-task and adapt to change and ambiguity, willingness to work in a collaborative team environment, sound understanding of compliance, and excellent communication and interpersonal skills are essential for this role.

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