Customer Relationship Executive
2 weeks ago
Telstra is a leading Australian brand with a global presence, committed to building a connected future where everyone can thrive. We strive to provide the best experience and deliver the best technology on the best network.
The role of Account Manager is critical in driving growth and enhancing customer satisfaction among small business clients across all technology platforms. This position will have a portfolio of customers to help grow, encompassing both sales and service responsibilities to ensure a holistic approach to customer relationship management.
Key Responsibilities:- Manage relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.
- Implement segment and portfolio strategy, including outbound campaigns, to support retention and growth of customer portfolios.
- Take ownership of managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads as required.
- Collaborate with peers, team members, and key stakeholders to support identification and qualification of leads.
- Develop and maintain account and portfolio plans that support ongoing relationship development and contribute to achievement of financial and customer targets.
- Demonstrated ability in an ICT or Telco Sales roles.
- Understanding of Telstra SMB customers.
- Proven experience in warm calling and engaging with potential candidates or clients.
- Ability to build and maintain relationships through effective communication and follow-up.
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Customer Relationship Executive
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Sydney, New South Wales, Australia BOQ Group Full timeJoin to apply for the Relationship Executive - health role at BOQ Group1 day ago Be among the first 25 applicantsJoin to apply for the Relationship Executive - health role at BOQ GroupGet AI-powered advice on this job and more exclusive features.About The RoleA Sydney-based opportunity has become available for an experiencedAbout The RoleA Sydney-based...
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