Customer Relationship Champion

2 weeks ago

Sydney, New South Wales, Australia beBeeSuccess Full time $120,000 - $150,000
Customer Success Mastery Role

This is a Customer Success Manager (CSM) role where you will manage customer relationships, drive success and adoption, and promote long-term retention.

Responsibilities
  • Develop comprehensive account strategies to enhance customer outcomes and improve retention.
  • Own and manage a portfolio of customers that require high-touch and scale engagement methods.
  • Conduct strategic touchpoints including check-ins, quarterly business reviews, platform health checks, and risk mitigation motions.
  • Proactively identify customer risks before they surface; mobilize internal teams to address issues swiftly and effectively.
  • Drive adoption of key platform features that enhance customer success and retention.
  • Ensure customers achieve success with our use cases, validated through business metrics and data insights.

Requirements:

  • At least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.
  • Strong understanding of the SaaS customer lifecycle, including risk identification and mitigation.
  • Proven success managing customer portfolios through both high-touch and scale strategies.
  • Excellent communication, listening, negotiation, and presentation skills.
  • Fluent in spoken and written English, with confidence and presence to engage executive stakeholders.

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeChampion Full time $99,000 - $135,000

    Job Title: Customer Experience Champion">We are seeking a skilled professional to be the driving force behind delivering exceptional customer experiences.This is an opportunity to join our team and contribute to the success of our business. As a Customer Experience Champion, you will play a pivotal role in ensuring seamless and compliant handovers for retail...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Customer Experience ChampionRole Summary:As a skilled customer experience champion, you will be responsible for delivering exceptional service to patients through inbound and outbound calls. You will provide expert assistance in booking appointments for a range of imaging procedures, including MRI, Ultrasound, and X-Ray, ensuring accuracy and...

  • Customer Experience Champion

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $150,000

    Job Title: Customer Experience ChampionOur ideal candidate is a seasoned professional with a proven track record of success in driving customer satisfaction and growth.Key Responsibilities:Success Planning: Develop and implement tailored success plans to ensure customers achieve their goals.Rhythm Management: Lead regular check-ins to monitor product usage...

  • Customer Relationship Developer

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRelationship Full time $100,000 - $150,000

    Drive Customer GrowthWe're a leading global securities exchange with a strong brand. Our team brings together talented people from diverse disciplines, running critical market infrastructure with 1 in 3 people employed within technology.We're proud of our organisational diversity and culture of inclusion. Employee-led groups celebrate cultural and religious...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAmbassador Full time $50,000 - $80,000

    Customer Experience ChampionAs a Customer Experience Champion, you will play a pivotal role in delivering an exceptional customer experience. You will be a brand ambassador, showcasing world-leading technology and providing tailored recommendations to customers.You will be responsible for:Delivering hands-on demonstrations with customers, highlighting the...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $41,120 - $46,240

    Customer Experience ChampionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Champion.Key Responsibilities:Deliver exceptional customer experiences by providing outstanding service and ensuring a positive atmosphere.Multitask and work efficiently to meet deadlines and achieve productivity...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $55,000 - $70,000

    Job OverviewWe are seeking a highly motivated and organized Customer Experience Champion to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional experiences for our members.About UsWe are a leading provider of premium workspaces, business networks, and services across multiple locations.We pride...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Part time $80,000 - $110,000

    About this roleWe're looking for a champion who can deliver exceptional customer experiences, identify opportunities to drive growth and make recommendations that meet our customers' needs.As part of our team, you'll be responsible for building strong relationships with our customers, understanding their requirements and providing tailored solutions to...

  • Customer Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $39,600 - $84,000

    Customer Experience ChampionWe are seeking a talented and dedicated individual to join our team as a Customer Experience Champion. As a key member of our crew, you will play a vital role in delivering exceptional customer experiences that exceed our customers' expectations.About UsWe are a modern and progressive burger company serving over 1.7 million...

  • Customer Relationship Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $70,000

    At OneStop, we strive to deliver seamless, secure connections that power delivery logistics. We promote a positive work-life balance and flexible working arrangements.This role is the first point of contact for customers, providing high-quality customer service and managing client relationships. You will work closely with the Account Management team to...