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Enterprise Reliability Strategist

1 month ago

Sydney, New South Wales, Australia Macquarie Full time

Company Overview

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Macquarie is a global financial services group operating in 34 markets, with 55 years of unbroken profitability. We are committed to providing a working environment that embraces diversity, equity, and inclusion.

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About the Role

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We are seeking an experienced Service Reliability Manager to join our Banking and Financial Services Reliability Service Management team. As the primary point of contact for service reliability, you will be responsible for managing a team to foster a reliability, risk management, and operational excellence culture.

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The successful candidate will lead a performance-oriented culture driven by positive team dynamics and enable sustainable customer outcomes by delivering on incident, problem, and change management standards and practices.

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This includes working closely with the global function, process, and service owners to achieve our objective of reimagining service delivery and providing laser-like focus on resilience, agility, and innovation.

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Key responsibilities include timely detection, investigation, remediation, and reporting of priority technology incidents, as well as providing insights and analysis of all reliability measurements.

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You will also manage and own various reliability reporting to product, engineering, executive management, and for regulatory requirements.

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What You Will Offer

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  • A career in technology operations, major incident management, service reliability, and delivery
  • Experience in regulatory and executive reporting
  • Experience in reducing the impact of priority incidents and providing efficient resolutions
  • Experience identifying control gaps and implementing governance controls
  • Strong commercial mindset, pragmatic, motivated, and passionate for Site Reliability Engineering (SRE), AIOps, and discovering smarter ways of delivering automated services
  • Proven ability to foster strong collaboration and sense of belonging within the team
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Benefits

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As an employee of Macquarie, you can access a wide range of benefits, including hybrid and flexible working arrangements, one wellbeing leave day per year, up to five additional days leave based on length of service, paid volunteer leave, and donation matching.

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Additionally, you will have access to a range of benefits to support your physical, psychological, and financial wellbeing, as well as opportunities for learning and development.

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About Technology at Macquarie

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Technology plays a critical role in every aspect of our business, enabling us to deliver innovative solutions to our customers and communities.

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As a member of our technology team, you will have the opportunity to work on exciting projects, develop new skills, and collaborate with a global team of talented professionals.

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Estimated Salary: $140,000 - $170,000 per annum

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Note: The estimated salary range is based on industry standards and may vary depending on location, experience, and other factors.

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Location: Australia

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Macquarie is a global organization with a presence in many countries around the world. This role is based in Australia, but we welcome applications from candidates who are willing to relocate or work remotely.