National Team Lead, Settlements and Billing
3 weeks ago
Sterling performance and commitment to excellence are at the forefront of our team’s success. We seek a highly skilled and experienced National Team Lead to spearhead our Settlements and Billing department.
As a key member of our leadership team, the successful candidate will be responsible for driving business outcomes, fostering a high-performing team culture, and ensuring seamless day-to-day operations.
Main Responsibilities:
- Team Leadership: Manage and guide a team of experienced Settlement Coordinators, promoting excellence in client service and team collaboration.
- Business Outcome Focus: Collaborate with internal stakeholders to achieve organizational goals, prioritizing timely and accurate settlement of client claims.
- Process Improvement: Develop and implement efficient processes to minimize settlement timeframe, ensuring alignment with business Service Level Agreements.
- Financial Management: Accurately forecast and manage monthly cash flow, identifying opportunities to mitigate financial risk.
- Client Engagement: Foster strong relationships with clients, statutory bodies, and other stakeholders to ensure best possible outcomes.
- Professional Development: Contribute to the enhancement of processes and procedures, ensuring compliance with governance and control measures.
About You:
We seek a strong people leader with experience in legal, retail banking, or operations. The ideal candidate will possess:
- Advances People Management Skills: Proven ability to lead, motivate, and develop a high-performing team.
- Operational Excellence: Experience in managing day-to-day operations, ensuring seamless delivery of business outcomes.
- Strong Communication: Excellent consultative communication and interpersonal skills.
- Analytical and Problem-Solving Skills: Demonstrated ability to analyze complex numerical data, identify opportunities, and implement solutions.
- Team Player: Ability to work collaboratively, taking initiative and maintaining confidentiality as needed.
Slater and Gordon is an equal opportunity employer, committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We recognize and reward high performance, offering genuine work-life balance and outstanding employee benefits. If you are a motivated and experienced leader looking to drive business success, please apply directly to Slater and Gordon.
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