Payments Operations Graduate

4 weeks ago

Sydney, New South Wales, Australia Ebury Full time

Role Overview

Ebury is a leading FinTech firm that offers a range of innovative products, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Responsibilities

  • Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
  • Completion of payment beneficiaries, in accordance with internal processes
  • Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
  • Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
  • Take responsibility for assigned tasks and demonstrate end-to-end ownership
  • Creation and manual enrichment of transaction reporting files
  • Reconciliation of client funds, FX settlements, and internal cash movements sent and received across Ebury's network of bank accounts
  • Investigation of unallocated and/or non-received funds, and rejection or escalation as required
  • Funding client trades, where manual funding is required
  • Check and confirm status of payments in third-party banking and payment platforms, including SWIFT GPI
  • Conduct basic updates on client information adhering to the relevant processes and procedures
  • Communicate the status of tasks to colleagues, supervisors, and managers, and escalate problems swiftly, as needed
  • Adhere to all internal policies, processes, and procedures
  • Meeting quality standards and Adherence to SLAs

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