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Front of House Team Member Job Opportunity

We are seeking a skilled and welcoming Front of House Team Member to join our corporate campus in Macquarie Park. This role involves providing exceptional customer service, ensuring a seamless experience for tenants, visitors, and retailers.

  • Main Responsibilities:
    • Reception - Greet guests with warmth, assist with queries, and enhance the experience with proactive service.
    • Front-of-House Hospitality - Support events, meetings, and VIP visits, ensuring coordination and a premium experience.
    • Guest & Tenant Engagement - Foster a welcoming atmosphere across the campus, making every visitor and employee feel valued and supported.
    • Service & Support - Manage mail and deliveries, assist with inquiries, and provide hands-on support to enhance the guest experience.

The ideal candidate will have:

  • A people-oriented approach with previous experience in customer-facing roles (hospitality, concierge, front desk, or events experience preferred).
  • Excellent communication and interpersonal skills, with a genuine passion for service and connection-building.
  • Adaptability, proactivity, and a knack for anticipating needs before they arise.

Key Qualifications:

  • At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.
  • A customer-centric and hospitality-led mindset, adapting to visitors'/employees' needs and preferences.
  • Strong problem-solving skills with a creative and pragmatic approach, maintaining a positive and solution-focused mindset in addressing challenges.