Front Desk Manager

2 weeks ago

Sydney, New South Wales, Australia Sofitel Full time

**Company Description** Discover the Sofitel Sydney Darling Harbour.**

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
- Overseeing duty managers, reception and one touch leading them to perform through engagement and training
- Focus on arrival and departure experience for guests
- Owning loyalty within the hotel with membership enrolments and satisfaction
- Working on strategies to achieve key performance indicators such as upselling, loyalty enrolments, guest experience arrival and departure scores, Ambassador Engagement and financial targets.
- Working with all hotel departments to ensure seamless experience for guests from arrival to departure
- Lead by example in demonstrating commitment to Sofitel values and inspire your teams to deliver on the same values in all activities.
- Management of the hotel Front Desk operations to achieve a reputation as a market leader in guest centric service in the hotel locality.
- To interview and select job applicants for Front Desk; train, coach and supervise Front Desk, One Touch, Duty Managers and Night Audit staff in the performance of their duties; conduct performance appraisals and discipline employees.
- Coordinate and oversee the role of the Duty Managers in the day to day operation, ensuring they are provided with the tools and training to meet their role requirements and ensure an adequate management presence to facilitate the security needs of the daily operation. Develop a team that actively use their initiative to ensure all interactions with our customers are positive and productive.
- Run and actively participate in regular departmental meetings across all areas, respecting the confidentiality of issues which may be discussed formally or informally.

**Benefits, Rewards, Motivations**
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.

**Qualifications**
- 3 - 5 years experience within a similar role.
- Luxury hotel experience.
- Ability to work a rotating rosters.
- Exceptional communication, time management and ambassador development skills.

**Additional Information**
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**Please note that full AU working rights are required for this role.

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