Customer Experience Ambassador

1 month ago

Port Stephens, Australia Wyndham Destinations Full time

We are putting the world on vacation at Travel + Leisure Co., a company that delivers exceptional experiences for millions of travelers worldwide.

About Us

Our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.

We have more than 19,000 associates who work together to deliver unforgettable experiences at over 270 vacation club resort locations across the globe.

Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences.

At Travel + Leisure Co., we believe in creating an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

Job Title: Customer Experience Ambassador

This part-time or full-time role is based in Shoal Bay and involves greeting and registering owners and guests, providing information on local area attractions, and completing all department-related paperwork.

You will use communication equipment including telephones, facsimiles, and computers to meet guests face-to-face and generate sales appointments for our sales team.

Key Responsibilities:

  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Use communication equipment to meet guests face-to-face and generate sales appointments
  • Establish commonality and build rapport with customers to ensure an exceptional experience
  • Work closely with the resort operations team to provide a high level of service and seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within Wyndham Destinations community
  • Meet targets and KPIs as set by the business

This role requires you to be available for weekend and public holiday shifts.

What We Offer

We offer competitive salary $60,000 - $80,000 per year depending on experience, plus great career development opportunities, professional development funding, and discounted hotel stays across Australia, Fiji, and New Zealand.

What You'll Bring:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous
  • Able to recognize and solve problems in the workplace

Ability to work a flexible schedule, including nights, weekends, public, and school holidays.

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