Customer Experience Ambassador

1 week ago


Port Macquarie, New South Wales, Australia Telstra Full time

We are seeking a Customer Experience Ambassador to join our team in Port Macquarie.

About Telstra

Telstra is an iconic Australian brand that is committed to building a connected future for everyone.

Job Description

This role will provide an exceptional customer experience by empowering customers to transform their telecommunications experience. The ideal candidate will be passionate about delivering outstanding customer service, identifying customer needs, and providing customised solutions.

The successful candidate will have the ability to build strong relationships with customers, develop sales strategies, and exceed sales targets. They will also have the opportunity to continually learn and grow within the role, leveraging cutting-edge technology and gadgets.

In this role, you will work collaboratively with colleagues to achieve sales targets and KPIs. You will also be trained on all aspects of the job, including customer service, sales techniques, and product knowledge.

We offer a range of benefits, including 30% off Telstra services, exclusive discounts and offers across 240 brands and partners, and a flexible, inclusive approach to parental leave.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor, knowledge, progressive sales approach, and consultative service superpowers to support and solve for our customers.

Requirements
  • The ability to easily build a connection with a variety of new and existing customers
  • An appetite to quickly develop customised solutions for customers
  • A drive to reach (and exceed) sales targets and KPIs
  • The hunger to learn and grow within the role (and beyond)
  • A positive and resilient approach to customer service within a busy environment

We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work.



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