Strategic Customer Growth Professional

1 week ago

Sydney, New South Wales, Australia beBeeEnterpriseSuccessManager Full time $107,550 - $152,300
About Us

Miro is looking for customer-focused individuals to join its growing Customer Success team as an Enterprise Customer Success Manager. This role has many responsibilities from onboarding customers and setting them up for success to deepening relationships with existing customers and increasing the value they get from our services.

Key Responsibilities:
  • Manage a portfolio of Enterprise customers.
  • Become a product expert and use this knowledge to effectively guide customers towards their desired outcomes.
  • Ensure product adoption by onboarding new customers and new teams working closely with other departments.
  • Identify, track, and improve the health status of each customer.
  • Make sure customers get maximum value from our platform and give them insight into this through high-touch engagements.
  • Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention.
  • Be the voice of the customer back into our organization.
Requirements:
  • 5+ years of experience in Customer Success or other B2B customer-facing roles, working with Enterprise customers (5K employees or >250 users).
  • Consistent track record of handling portfolios of 30-50 Enterprise accounts.
  • Ability to recognize and maximize business value as well as internal opportunities.
  • Ability to strategically prioritize your book of business.
  • Proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously.
  • Experience or high curiosity about the SaaS space.
  • Strong verbal and written communication skills.
  • Excellent listening skills, customer-centric mentality, and empathy towards users and customers.
  • Quick learner able to work effectively in a constantly evolving scale-up environment.
About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.

We are a team of dreamers who look for individuals who dream big, work hard, and stay humble. Collaboration is at the heart of what we do and through our work together, we hope to create a supportive, welcoming, and innovative environment.

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