Director of Strategic Customer Growth

1 week ago

Sydney, New South Wales, Australia beBeeGrowth Full time $150,000 - $200,000

The Director of Strategic Customer Growth plays a pivotal role in driving exceptional customer experiences across APAC operations.

About the Role

This position involves fostering a customer-centric approach, ensuring all customer-facing teams are aligned to exceed satisfaction, retention, and growth goals. The ideal candidate will be responsible for developing a customer success strategy tailored to APAC, aligned with global goals.

Key Responsibilities:
  1. Strategic Leadership: Develop a customer success strategy that meets regional market demands, regulatory environments, and industry trends. Champion a customer-first culture as a core driver of business growth and retention.
  2. Team Leadership: Recruit, mentor, and manage a high-performing team, fostering an environment of excellence and collaboration. Set measurable KPIs and customer success metrics to drive team performance and impact.
  3. Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to align customer success strategies with broader company objectives. Share customer feedback with Product teams to inform roadmaps that address regional needs.
  4. Customer Success Data & Analytics: Use data and customer insights to monitor customer health, identify trends, and proactively address challenges. Measure and report on customer success KPIs (NPS, customer retention, expansion revenue) to inform strategy and decisions.
What We Offer

Our organization is committed to providing opportunities for professional growth and development. As a member of our team, you can expect a dynamic and supportive work environment, along with access to training and resources that will help you succeed in your role.

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