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Customer Service Director
1 month ago
Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products. We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis.
The Role:As a Customer Service Manager, you will lead the customer service team to deliver exceptional support and enhance customer satisfaction. Your key responsibilities will include:
- Leading, managing, and overseeing the customer service team to ensure high standards of customer satisfaction.
- Developing and implementing strategies to improve customer experience and streamline service processes.
- Collaborating closely with internal teams (sales, supply chain, and production) to ensure timely delivery and resolution of customer issues.
- Handling customer complaints and escalations, ensuring prompt and effective resolution.
- Monitoring key performance indicators (KPIs) for the customer service department, ensuring targets are met and exceeded.
- Identifying opportunities for service improvements and providing recommendations to senior management.
- Training, mentoring, and motivating the customer service team to achieve their full potential.
- Ensuring compliance with company policies and relevant regulations within the pharmaceutical industry.
To be successful in this role, you will need:
- At least an Advance Diploma level qualification in a related field.
- Minimum 5 years' experience in a similar role.
- English and Mandarin bilingual language skills.
- Strong leadership and team management abilities.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
Please note that candidates without the essential criteria described above will not be considered for this position. Only submit your CV if you fit the description above, and we will review your application accordingly.
