Technical Support Specialist
3 days ago
Talent International is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to customers via phone and email, resolving issues and improving customer experience.
Key Responsibilities:- Investigate customer issues and communicate with internal teams to resolve product issues.
- Provide technical support for software products, including pre-sales and post-sales support.
- Plan, prioritize, and organize workload to meet service standards and objectives.
- Coach and assist junior team members to improve their skills and workload management.
- Create and assess Jira tickets for Level 1 specialists and assist in the triage process.
- Degree or Diploma in Computer Networking, Information Technology, or a related field.
- 4+ years of relevant experience with a solid understanding of computer networking principles and technologies.
- Knowledge of mobile computing platforms, MDM/EMM, and problem-solving abilities.
- Strong team player with excellent communication and customer service skills.
Apply Today
Talent International is an equal opportunities employer. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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