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Technical Support Specialist
2 months ago
Cognizant is seeking a highly skilled and experienced Technical Support Specialist to join our team as a Deskside Support Engineer. As a key member of our IT support team, you will be responsible for providing technical support and expertise to our end-users, ensuring that they have a seamless and efficient experience with our technology systems.
Key Responsibilities- Technical Support: Provide technical support and expertise to end-users, resolving hardware and software issues in a timely and efficient manner.
- Hardware and Software Maintenance: Perform routine maintenance tasks on hardware and software systems, ensuring that they are running smoothly and efficiently.
- Problem-Solving: Analyze and resolve complex technical issues, using your expertise and knowledge to find creative solutions.
- Communication: Communicate effectively with end-users, providing clear and concise explanations of technical issues and solutions.
- Documentation: Maintain accurate and up-to-date documentation of technical issues and resolutions, ensuring that knowledge is shared across the team.
- Technical Expertise: Proven experience in supporting end-user computing hardware and software, including Windows, MAC, laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing, and VDI.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Documentation Skills: Strong documentation skills, with the ability to maintain accurate and up-to-date records of technical issues and resolutions.
- Teamwork: Proven ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
- Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
- Opportunities for Growth: Opportunities for career growth and development, with a focus on helping you achieve your career goals.
- Collaborative Environment: A collaborative and inclusive work environment, where you can share your ideas and expertise with colleagues.
