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Technical Support Specialist

2 months ago

Melbourne, Victoria, Australia Abacus dx Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in Melbourne. As a Technical Support Specialist, you will provide specialized support for our Technical Support team and external customers for strategic suppliers, while working closely with our field engineering and commercial teams.

You will work in an exciting entrepreneurial environment offering high-quality niche products and innovative solutions. Our company, Abacus dx, is a leading distributor of medical diagnostic and life science products, and we pride ourselves on our values: Engage, Empower, Enhance, Excel.

Key Responsibilities
  • Provide technical support to ensure customer needs are met in a timely manner and escalate to the Service Team Leader when required
  • Accurate and timely Salesforce CRM data entry
  • Effectively manage spare part ordering and personal boot stock
  • Manage assigned monthly preventative maintenance tasks and correct completion of all paperwork and checklists
  • Install new equipment into customer sites and at trade shows
  • Travel locally and internationally for training
  • Contribute to the organisational culture and continuous improvement of Abacus dx
  • Develop and maintain relationships with key opinion leaders and key customers in assigned territory
  • Represent the company at local and interstate customer sites
Requirements
  • Tertiary education in engineering, ideally electronic, mechanical, or hydraulic
  • Great teamwork skills
  • Strong attention to detail
  • Varied system skills and experience with a variety of mechanical, hydraulic, pneumatic, electronic and computer-driven systems
  • Drivers licence
  • Ability to interpret, present, and communicate technical information
  • Analytical problem-solving skills
  • Interpersonal and relationship-building skills
  • Time management and prioritisation of tasks
What We Offer
  • Ongoing training and development
  • Fantastic working environment and team culture
  • Strong corporate culture through our Delivering Value Responsibly programme, focussing on engagement, inclusivity, and environmental impact
  • Access to our Employee Assistance Program
  • Competitive remuneration and car allowance