Current jobs related to Technical Support Specialist - Melbourne, Victoria - Emplifi
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by...
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with development teams to create viable solutions.Key ResponsibilitiesDeep-dive,...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to our robotic systems.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve...
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics Facilities.Key ResponsibilitiesUtilize multiple data sources,...
-
Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our Amazon Robotics Technical Support team. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve technical issues that are escalated by the...
-
Technical IT Support Specialist
18 hours ago
Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full timeMilestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Talent International Full timeTechnical Support Specialist OpportunityTalent International is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to customers via phone and email, resolving issues and improving customer experience.Key Responsibilities:Investigate customer issues and communicate with...
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia First Focus Full time{"title": "Technical Support Specialist", "description": "Join Our Team as a Technical Support SpecialistFirst Focus is a leading Managed Service Provider seeking an exceptional IT professional to join our team as a Technical Support Specialist. As a key member of our Service Desk team, you will be responsible for providing remote support to our clients...
-
Technical Support Specialist
1 week ago
Melbourne, Victoria, Australia Precision Medicine Group Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our Corporate IT team. As a Technical Support Specialist, you will be responsible for providing shared technical support for remote and in-office users across businesses.Key ResponsibilitiesProvide technical support for desktop hardware, desktop operating systems, desktop office...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Rinnai Full timeTechnical Support SpecialistRinnai Australia is a fast-growing and energetic organisation that continues to invest heavily in Australian manufacturing and the latest technologies. We are seeking an experienced tradesperson to provide technical advice and remote support in our Technical Help Desk group (THD) for associated branded products.You will liaise...
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Woodforde Group Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team on a temporary contract basis. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our business systems and applications.Key Responsibilities:Provide technical support and training to staff, ensuring they have the...
-
Technical Support Specialist, Amazon Robotics
3 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon Robotics. As a Technical Support Engineer, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics facilities.Key ResponsibilitiesUtilize multiple...
-
Technical Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Rinnai Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking an experienced tradesperson to provide technical advice and support in our THD department. The successful candidate will have trade qualifications in plumbing and gasfitting, installation experience with gas ducted heating systems, and excellent communication skills.Key...
-
Technical Support Specialist
1 month ago
Melbourne, Victoria, Australia solera Full timeJob Title: Technical Support SpecialistAt Solera, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality customer service to our clients, troubleshooting and resolving technical issues, and documenting solutions to ensure continuous improvement.Key...
-
Technical Support Specialist
19 hours ago
Melbourne, Victoria, Australia SEL Full timeJob DescriptionThe Technical Support Specialist will provide critical technical support to SEL staff and customers. This role is an excellent opportunity for a highly motivated individual with a passion for technology.
-
Technical Support Specialist
4 weeks ago
Melbourne, Victoria, Australia Rinnai Full timeTechnical Customer Service RepresentativeAre you a skilled tradesperson looking for a new challenge? Rinnai Australia is seeking an experienced technical customer service representative to join our team.This is an exciting opportunity to work in a rapidly growing manufacturing company located in Braeside. As a technical customer service representative, you...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Intellihub Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Intellihub. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting complex technical issues, and ensuring the security of our IT systems and...
-
Technical Support Engineer
4 weeks ago
Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our Amazon Robotics Technical Support team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with development teams to create viable solutions.Key...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia solera Full timeJob Title: Technical Support SpecialistAt Solera, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality customer service to our clients, troubleshooting and resolving technical issues, and documenting solutions to improve our products.Key...
-
Technical Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Rinnai Full timeJob SummaryRinnai Australia is a fast-growing and energetic organisation that continues to invest heavily in Australian manufacturing and the latest technologies. We are seeking an experienced tradesperson to join our Technical Help Desk group (THD) as a Technical Support Specialist.About the RoleThis is an exciting opportunity to work in a rapidly growing...
Technical Support Specialist
2 months ago
We're a leading provider of unified customer engagement platforms, empowering over 20,000 top brands to revolutionize the digital and social customer experience. Our comprehensive and integrated social media marketing, social commerce, and care solutions, combined with unified analytics and AI, drive growth through happy customers, increased product sales, and improved brand loyalty.
About the Customer Support TeamWe're seeking a talented and empathetic individual to join our Customer Support team. As a key link between our Development and Sales departments and clients, you'll play a critical role in delivering exceptional technical support and guidance. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, ensuring outstanding customer satisfaction.
Job SummaryAs a Senior Technical Support Specialist, you'll be part of our Global Support team, working closely with colleagues from diverse locations to provide top-notch technical support and guidance to our customers. Your expertise will be essential in delivering exceptional customer experiences, fostering trust and loyalty. If you're passionate about delivering unparalleled customer service excellence, we encourage you to apply.
Key Responsibilities- Provide technical support and resolve customer requests via email and other communication channels.
- Qualify incoming requests, including technical issues, questions, and other inquiries.
- Prioritize requests with the appropriate level of urgency and follow the procedure to address them in a timely and effective manner.
- Diagnose and troubleshoot software issues.
- Guide customers through diagnostic and resolution procedures in a clear and concise manner.
- Collaborate with internal teams to identify and resolve issues.
- Provide feedback on customer needs and product enhancements.
- Develop and maintain a deep understanding of our products and services.
- Document customer interactions, issues, and solutions for future reference and knowledge sharing.
- College graduate with a technical degree or equivalent hands-on experience.
- 2+ years in technical support or similar customer-facing technical role.
- Creative and technical problem-solving skills.
- Strong communication skills, both verbal and written, with an ability to explain technical issues in simple terms.
- Customer-oriented attitude with a passion for providing exceptional service.
- Ability to work independently and collaboratively, and manage multiple priorities in a fast-paced environment.
Please ensure your resume is submitted in English.
