Technical Support Specialist

3 days ago


Melbourne, Victoria, Australia Clenergy (Xiamen) Technology Co., Ltd. Full time

About Clenergy (Xiamen) Technology Co., Ltd.

We are a leading company in the renewable energy industry, dedicated to innovation and excellence. Our mission is to shape the future of sustainable energy solutions.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for our Energy Storage Systems (ESS) and Energy Management Products.

Key Responsibilities

  • Technical Support: Provide technical support for our ESS and Energy Management Products, ensuring efficient resolution of customer issues and excellent customer experience.
  • Collaboration: Collaborate with the engineering and product teams to gather feedback and insights from customer interactions, contributing to product improvements.
  • Training and Development: Participate in regular training sessions on new products, updates, and problem-solving techniques to stay up-to-date with the latest technology.
  • Representation: Represent the company at trade shows and training events, providing product demonstrations and customer support.

Main Duties

  • Customer Support: Resolve customer complaints promptly and satisfactorily, ensuring high levels of customer satisfaction.
  • Documentation and Knowledge-Sharing: Contribute to a knowledge database of technical documentation, FAQs, and other materials to support customer support operations.
  • Industry Knowledge: Stay updated with new solar, ESS, and energy management technology to provide expert technical support.
  • Record-Keeping: Accurately maintain the service management software/CRM system with up-to-date customer data.

Requirements

  • Qualifications: Bachelor's degree in Electrical Engineering or related field, SAA Design Certification is an advantage.
  • Experience: Minimum of 6 months experience working as an electrical support technician, preferably with solar systems or energy storage devices.
  • Solar Inverter Product Knowledge: Strong understanding of residential solar inverters (grid-tied and hybrid topologies), solar configurations, and related technical support requirements.
  • Residential Battery Product Knowledge: Strong understanding of residential battery products and installation configurations, as well as related technical support requirements.
  • Communication and Interpersonal Skills: Proficient in English reading, writing, and speaking.
  • Working Rights: Right to work in Australia.

What We Offer

  • A market-competitive remuneration package and profit-sharing system.
  • Opportunities for professional development and career advancement.
  • A collaborative and innovative work environment.
  • The chance to be part of a company dedicated to making a positive impact on the environment and society.


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