ITIL Service Delivery Lead

4 weeks ago


Canberra, ACT, Australia Ignite Recruitment Full time

About the Role:

We are seeking an experienced ITIL Service Delivery Lead to join our team at Ignite Recruitment. As a key member of our service desk team, you will be responsible for ensuring the day-to-day operations of client services and the operation of the IT service desk.

Key Responsibilities:

  • Contribute to the development and implementation of a Service Catalogue and ITIL processes.
  • Manage IT Service Delivery functions with limited direction and escalation as required.
  • Manage and improve processes and templates within the IT ticketing system.
  • Change management, issues and problem management and resolution.
  • Participate in the IT Service Desk on-call roster and perform on-call duties.
  • Provide high-level advice to internal and external stakeholders on IT issues.
  • Manage relationships with stakeholders to achieve work area and objectives.
  • Prepare and maintain procedural or technical manuals, guidelines and knowledge articles.
  • Manage projects of a technical and specialised nature.

About You:

We are looking for a highly experienced ITIL Service Delivery Lead with a strong understanding of IT Service Management, including processes for issue and problem management. You will have a proven capacity to deliver ICT services and projects, with excellent technical and organisational skills.

What We Offer:

At Ignite Recruitment, we pride ourselves on being a leading recruitment agency in Australia, providing temporary, contract, and permanent recruitment services at all levels of seniority for businesses in both the public and private sectors.



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