IT Service Management Transformation Lead

1 month ago


Canberra, ACT, Australia Talent International Full time

Our federal government client is seeking a highly experienced ITSM Transformation/Delivery Manager to lead initiatives improving and transforming ITSM services.

The successful candidate will play a pivotal role in transforming ITSM services and practices, overseeing the implementation of new ITSM tools, uplifting processes, and delivering exceptional value to the Department.

The Delivery Manager will develop a transformation agenda/plan outlining goals, objectives, and timelines for transformation initiatives, including regular reporting to the Senior executive and key stakeholder groups on performance, assurance of delivery activities, and risk posture.

To be successful in this role, you will have extensive IT service management and/or service delivery experience, with a focus on process optimisation, transformation, risk management, and organisational change management.

You will also have a strong understanding of IT Service Management and the ITIL Service Lifecycle, as well as demonstrated ability to lead transformation initiatives, managing technical and project delivery teams.

Additionally, you will have strong leadership skills and the ability to work with a high level of autonomy, experience leading cross-functional teams to align business and technical objectives, drive process improvement, and optimise service delivery.

Qualification and/or accreditation in service management, project management, quality management, systems, tools, frameworks, and standards (i.e., ITIL, ISO20000, PMBOK, Prince2, COBIT, etc.) is also highly desirable.



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