IT Service Management Transformation Lead
1 month ago
Our federal government client is seeking a highly experienced ITSM Transformation/Delivery Manager to lead initiatives improving and transforming ITSM services.
The successful candidate will play a pivotal role in transforming ITSM services and practices, overseeing the implementation of new ITSM tools, uplifting processes, and delivering exceptional value to the Department.
The Delivery Manager will develop a transformation agenda/plan outlining goals, objectives, and timelines for transformation initiatives, including regular reporting to the Senior executive and key stakeholder groups on performance, assurance of delivery activities, and risk posture.
To be successful in this role, you will have extensive IT service management and/or service delivery experience, with a focus on process optimisation, transformation, risk management, and organisational change management.
You will also have a strong understanding of IT Service Management and the ITIL Service Lifecycle, as well as demonstrated ability to lead transformation initiatives, managing technical and project delivery teams.
Additionally, you will have strong leadership skills and the ability to work with a high level of autonomy, experience leading cross-functional teams to align business and technical objectives, drive process improvement, and optimise service delivery.
Qualification and/or accreditation in service management, project management, quality management, systems, tools, frameworks, and standards (i.e., ITIL, ISO20000, PMBOK, Prince2, COBIT, etc.) is also highly desirable.
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IT Service Management Transformation Lead
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ITSM Transformation Lead
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Canberra, ACT, Australia HiTech Group Full timeITSM Transformation LeadHiTech Group is looking for an experienced ITSM Transformation Lead to join their team. The successful candidate will be responsible for leading and managing initiatives to improve and transform the IT Service Management services delivered by the department.This is a long-term position with a 2-year contract and hybrid working...
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ITSM Transformation Lead
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ITSM Transformation Lead
1 month ago
Canberra, ACT, Australia HiTech Group Full timeITSM Transformation OpportunityA leading Federal Government department is seeking an experienced ITSM Delivery Manager to lead and manage initiatives to improve and transform the IT Service Management services delivered by the department.Key Responsibilities:Play a pivotal role in the delivery of transforming the department's ITSM services and oversight of...
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Transformation Lead
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Defence Digital Transformation Service Lead
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ITSM Lifecycle Services Transformation Lead
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