Process Manager
3 days ago
Process Manager - IT Service Delivery
We are seeking a skilled Process Manager to lead our Federal Government customer’s enterprise Service Integration & Management (SIAM) framework. The successful candidate will have expertise in Change Management and project governance, ensuring alignment and consistency across the customer and wider SIAM environment.
This is a permanent, full-time position based onsite in Canberra, ACT, with flexible working arrangements available. The ideal candidate will have relevant experience in overseeing and managing process execution in an ITIL-aligned, IT Service Management environment.
About the Role
- Hold ACTIVE status & maintain a minimum Government Security Clearance
- Strong documentation and clear writing skills for processes and work instructions
- Confident and experienced in stakeholder collaboration to build influential relationships and lead forums and meetings
- Experience of overseeing & managing process execution in an ITIL-aligned, IT Service Management environment
- High level interpersonal and relationship management skills
- ITIL and/or SIAM certifications
About Kinetic IT
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.
The Kinetic IT Difference
- Flexible working, paid parental leave, and other benefits tailored to your individual goals
- Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night, and End of Year Party
- Vendor Exam Support, ITIL V4 Training and Communities of Practise groups
- Dedicated professional development reviews every 6 months, with monthly follow-ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
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