Process Manager

2 weeks ago


Canberra, ACT, Australia Kinetic IT Full time

Process Manager - IT Service Delivery

We are seeking a skilled Process Manager to lead our Federal Government customer’s enterprise Service Integration & Management (SIAM) framework. The successful candidate will have expertise in Change Management and project governance, ensuring alignment and consistency across the customer and wider SIAM environment.

This is a permanent, full-time position based onsite in Canberra, ACT, with flexible working arrangements available. The ideal candidate will have relevant experience in overseeing and managing process execution in an ITIL-aligned, IT Service Management environment.

About the Role

  1. Hold ACTIVE status & maintain a minimum Government Security Clearance
  2. Strong documentation and clear writing skills for processes and work instructions
  3. Confident and experienced in stakeholder collaboration to build influential relationships and lead forums and meetings
  4. Experience of overseeing & managing process execution in an ITIL-aligned, IT Service Management environment
  5. High level interpersonal and relationship management skills
  6. ITIL and/or SIAM certifications

About Kinetic IT

We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community.

The Kinetic IT Difference

  1. Flexible working, paid parental leave, and other benefits tailored to your individual goals
  2. Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night, and End of Year Party
  3. Vendor Exam Support, ITIL V4 Training and Communities of Practise groups
  4. Dedicated professional development reviews every 6 months, with monthly follow-ups
  5. An open and supportive culture where we respect all people and individuals, and everyone has a voice

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