IT Project and Service Delivery Executive

1 week ago

Canberra, ACT, Australia KBR Full time

About this Role



KBR is seeking an experienced IT Service and Project Delivery Manager to join our team in Australia.



As an IT Service and Project Delivery Manager, you will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.



You will work closely with KBR customers (Defence), IT support agencies, and other contracted entities to ensure the delivery of high-quality IT services that meet or exceed their expectations.



Key Responsibilities


  • Develop and maintain relationships with key stakeholders across KBR supported environments
  • Define, implement, and monitor IT service delivery processes and procedures based on ITIL frameworks
  • Manage a team responsible for delivering IT services, ensuring high performance, motivation, and professional development
  • Assist with project planning, including scoping business requirements, forecasting, budgeting, and governance
  • Liaise with strategy and delivery teams to determine solution execution and implementation approaches, risks, and mitigations
  • Identify opportunities for process enhancements and efficiencies, leveraging lessons learned for future initiatives
  • Provide updates to stakeholders on solution/product development processes, costs, and budgets
  • Assess the business impact of technical and policy choices when making recommendations
  • Draft and contribute to Commonwealth required document deliverables
  • Monitor service metrics and System Health Indicators to track performance, analyse trends, and implement improvements


Requirements


  • Proven experience in IT service delivery management, preferably in a similar role
  • Excellent leadership and people management skills, with the ability to motivate and lead a team effectively
  • Strong analytical skills, with the ability to interpret data, identify trends, and implement improvements
  • Experience in project forecasting, financials, and governance
  • Effective communication and stakeholder management skills, both verbal and written
  • Experience in managing vendor relationships and contracts
  • Strong leadership and team management abilities, with experience in guiding multidisciplinary teams toward common goals
  • ITIL Foundation certification or higher is preferred
  • NV1 Security clearance (with the ability to upgrade to NV2 if required)


The Ideal Candidate



We are looking for an experienced IT Service and Project Delivery Manager who has a strong understanding of IT service management, excellent leadership skills, and the ability to drive results in a fast-paced environment.



The successful candidate will have a proven track record of delivering high-quality IT services, leading teams, and driving process improvements.



What We Offer


  • A competitive salary package, including annual reviews
  • Flexible working arrangements
  • Paid parental leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Employee stock purchase plans
  • Flu shots, skin checks, and discounted private health insurance


About KBR



KBR is a global company that delivers science, technology, and engineering solutions to governments and companies around the world. We employ approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.



We help ensure mission success on land, in the air, at sea, in space, and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.



Estimated Salary Range

$120,000 - $180,000 per annum, depending on experience

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