Federal IT Service Management Specialist
4 days ago
About the Opportunity
We are seeking a highly experienced Federal IT Service Management Specialist to join our team at HiTech Group. This is an exciting opportunity to work on a long-term program within a Federal Government Department.
The successful candidate will be offered a 12-month contract with the possibility of extension for up to 2 years, along with hybrid working arrangements.
As a Federal IT Service Management Specialist, you will play a pivotal role in facilitating the uplift to ITIL 4 practice model. You will work closely with the SIAM Project team to ensure all project deliverables are defined and met as required.
Your responsibilities will include:
- Collaborating with the SIAM Project team to define and meet project deliverables
- Ensuring knowledge transfer and handover to transition responsibility for ongoing management and governance of Service Management
- Assisting in the operational change to implement SIAM
You will have experience in implementing and/or working within a SIAM model, with a strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM, and ITOM.
Additionally, you will have experience with the design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.
This is a fantastic opportunity to work with a leading Federal Government department, offering a competitive salary range of $120,000 - $180,000 per annum, based on experience. If you have the required skills and experience, we encourage you to apply.
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