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Senior Service Management Professional

2 months ago


Canberra, ACT, Australia HiTech Group Full time

A leading Federal Government department is seeking an experienced SIAM/ITSM Specialist to play a pivotal role in facilitating the uplift to the ITIL 4 practice model.

The successful candidate will be offered a 3-year contract with 2-year extension options and hybrid working arrangements. This is a long-term program that offers rewarding hourly rates and opportunities for professional growth.

Key Responsibilities:

  • Collaborate closely with the SIAM Project team to ensure all project deliverables are defined and met as required.
  • Work closely with the SIAM project team to ensure all required knowledge transfer and handover to transition responsibility for the ongoing management and governance of Service Management.
  • Assist in the operational change to implement SIAM.

Requirements:

  • A minimum of 5 years' experience in implementing and/or working within a SIAM model.
  • A strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM, and ITOM.
  • An understanding of design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.

This is a great opportunity for a skilled Service Management Professional to join a Federal Government department and contribute to the development of a robust service management framework. If you have the required skills and experience, we encourage you to apply.