SIAM/ITSM Specialist

1 month ago


Canberra, ACT, Australia HiTech Group Full time

A leading Federal Government department is seeking an experienced SIAM/ITSM Specialist to play a pivotal role in facilitating the uplift to ITIL 4 practice model. The successful candidate will be offered a 12-month contract with 2-year extension options and hybrid working arrangements.

The successful SIAM/ITSM Specialist will be responsible for ensuring all project deliverables in scope are defined and met as required. They will work closely with the SIAM project team to ensure all required knowledge transfer and handover to transition responsibility for the ongoing management and governance of Service Management.

The successful candidate will have experience in implementing and/or working within a SIAM model, with a strong understanding of Service Management and Transition delivery, including Commercial management, SIAM, ITSM, and ITOM. They will also have an understanding of design and implementation of complex tool ecosystems, such as ServiceNow, Splunk, and other observability and support tools.

This is a great opportunity for a skilled SIAM/ITSM Specialist to join a Federal Government department and contribute to the success of the organization.



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