Xero Support Expert
3 weeks ago
Xero is a user-friendly platform that empowers small businesses and their accounting advisors to grow and succeed. Our purpose is to make life better for people in small business, their advisors, and communities worldwide.
Your Impact
As a Customer Experience Specialist, you'll be part of a 24/7 support team, working together to provide seamless assistance to users. Your responsibilities will include investigating and responding to customer cases, offering guidance on Xero's features, and delighting customers with proactive calls.
Key Responsibilities:
- Delivering exceptional support and advice on Xero subscription utilization
- Adapting to the evolving needs of our growing business and customers
- Collaborating closely with teams across Xero
- Escalating priority issues and assisting in resolution
- Capturing and sharing valuable customer feedback for continuous improvement
What You'll Bring
We're seeking someone with a genuine passion for creating great customer experiences, strong communication skills, and a growth mindset. If you're empathetic, committed, curious, attentive, connected, and courageous, we want to hear from you.
Salary: $80,000 - $110,000 per year
Please note that this is an estimated salary range based on industry standards and location.
-
Xero Customer Experience Expert
1 month ago
Melbourne, Victoria, Australia Xero Full timeXero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.We are seeking a highly skilled Customer Experience Specialist to join our team in AU. The successful candidate will be responsible for providing exceptional support and advice to customers, leveraging their deep product knowledge to...
-
Xero Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleThis is a challenging yet rewarding role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.You will be working closely with our customers, understanding their needs, and providing timely and accurate assistance to resolve their queries. You will also...
-
Expert Support Specialist for Small Businesses
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeSupport Expert for Small Business OwnersXero is seeking an experienced Support Expert to join its team, dedicated to providing exceptional support to small business owners, bookkeepers, and accountants.We support our people to do their best work, helping small businesses succeed with better tools, information, and connections. Our purpose is to make life...
-
Data Engineer
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the JobXero is seeking a highly skilled Data Engineer to join our Marketing Data Science, Analytics & Insights team. The successful candidate will be responsible for engineering large and complex data sets, building robust, reusable, and optimized data pipelines, and supporting the implementation of data transformation for analytics, business...
-
Software Reliability Engineer
1 month ago
Melbourne, Victoria, Australia Xero Full timeThis role is your chance to join a leading company in Australia as they continue to grow rapidly.Xero exists to level the playing field for people and small businesses by simplifying accounting, invoicing, and payroll. With an amazing team based across New Zealand, Australia, and the USA, you will have the opportunity to drive operational excellence and...
-
Data Reliability Expert
1 month ago
Melbourne, Victoria, Australia Xero Full timeXero, a leading cloud accounting platform, seeks a Data Reliability Expert to join their team. This role is based in Australia and offers a competitive salary of AU$120,000 - AU$180,000 per annum.As a key member of the Data Reliability team, you will work closely with product teams to ensure the scalability and reliability of Xero's applications. Your...
-
Software Reliability Experts
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout XeroCompany OverviewXero is a leading cloud-based accounting software company driving innovation in financial management.We are committed to delivering exceptional customer experiences and empowering our teams to achieve outstanding results.
-
Technology Innovation Lead
1 month ago
Melbourne, Victoria, Australia Xero Full timeAbout XeroXero is a leading provider of cloud-based accounting software, with a mission to make life better for people in small business, their advisors, and communities worldwide.The company's Catalyst Engineering portfolio powers Xero's engineers and Partner Ecosystem with innovative platforms and toolchains, enabling the rapid development of robust and...
-
Customer Experience Specialist
1 month ago
Melbourne, Victoria, Australia Xero Full timeThis is an exciting opportunity to join Xero, a leading company in Australia, as a Customer Experience Specialist. With a rapidly growing team, you will be part of a dynamic and fun work environment that values employee growth and development.Xero's purpose is to make life better for small businesses, their advisors, and communities around the world. Our...
-
Melbourne, Victoria, Australia Xero Full timeAbout XeroXero is a cloud-based accounting platform that helps small businesses grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.We support our people to do the best work of their lives so they can help small businesses succeed through better tools, information, and...
-
Reliability Expert
1 month ago
Melbourne, Victoria, Australia Xero Full timeSenior Site Reliability Incident Analyst RoleWe are seeking a highly skilled Senior Site Reliability Incident Analyst to join our rapidly growing team at Xero.This exciting opportunity allows you to make a meaningful impact on the success of small businesses by delivering exceptional incident reporting and analysis. If you have a passion for software,...
-
Software Engineer
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeXero is a leading cloud-based accounting software company rapidly growing in AU. We are seeking a talented Software Engineer - Engineering Enablement Specialist to join our team.This role offers a chance to work on powering Xero's engineers and Partner Ecosystem with platforms and toolchains to rapidly build innovative, robust, and secure products that meet...
-
Accounting Experience Professional
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeCustomer Experience Specialist - AccountingThis role offers a unique opportunity to contribute to Xero's mission of empowering small businesses and accountants globally.Xero supports its people to do their best work, helping small businesses succeed with better tools, information, and connections. We are looking for accounting qualified or Cert IV in...
-
User Experience Lead
3 weeks ago
Melbourne, Victoria, Australia Xero Full timePrincipal Product Designer at XeroThis is an exceptional opportunity to become a key figure in one of the leading companies in Australia, Xero. The company is rapidly growing, and this role offers the chance to be part of its exciting journey.Xero's purpose is to make life better for people in small business, their advisors, and communities around the world....
-
Senior Product Designer
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeXero is seeking a Senior Product Designer to join our team in Australia.Job Overview:We are looking for a talented designer who will work closely with our Product and Technology teams to create beautiful, enabling, and meaningful experiences that solve genuine customer problems.Key Responsibilities:Promote the value of design and collaborate with...
-
Senior Cloud Infrastructure Architect
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeSkyrocket your career by joining Xero's Catalyst Engineering portfolio as a Senior Cloud Infrastructure Architect.As a member of our team, you will be responsible for powering Xero's engineers and Partner Ecosystem with platforms and toolchains to rapidly build innovative, robust, and secure products that meet customer needs.We're looking for someone with...
-
Chief SRE Architect
1 month ago
Melbourne, Victoria, Australia Xero Full timeXero is one of the leading companies in AU, continuing to grow rapidly. This is a unique opportunity to join the company right as it takes off.About the Role:Xero's Chief SRE Architect will be responsible for building and delivering Site Reliability Engineering's tooling solutions and Observability platform. The ideal candidate will have strong technical...
-
Customer Experience Advocate
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeUnlock a Fulfilling Career at XeroXero, a pioneering company in Australia, invites you to join its rapidly growing Customer Experience Team as a CUSTOMER EXPERIENCE SPECIALIST. This role presents a unique opportunity to make a lasting impact on customers' lives while being part of a dynamic team.In this position, you will take ownership of resolving customer...
-
Senior Product Lead
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero's purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose guides everything we do.We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information, and connections.At Xero, we believe that when small...
-
Product Leader for Practice Management
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout XeroXero is a cloud-based accounting and bookkeeping platform that empowers small businesses to grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.We support our people to do the best work of their lives so they can help small businesses succeed through better tools,...