Reliability Expert

2 days ago


Melbourne, Victoria, Australia Xero Full time
Senior Site Reliability Incident Analyst Role

We are seeking a highly skilled Senior Site Reliability Incident Analyst to join our rapidly growing team at Xero.

This exciting opportunity allows you to make a meaningful impact on the success of small businesses by delivering exceptional incident reporting and analysis. If you have a passion for software, platform, or site reliability engineering, we want to hear from you

About the Role:

We are looking for an experienced professional with a strong background in incident analysis and safety-related incident investigations. As a Senior Site Reliability Incident Analyst, you will be responsible for developing and delivering high-quality incident reports, conducting thorough analyses to enable learning and provide recommendations, and collaborating with stakeholders to automate and dashboard incident data.

Your Key Responsibilities Will Include:

  • Developing and delivering incident reporting for all levels of Xero.
  • Conducting analysis of incidents to enable learning and provide recommendations.
  • Collaborating with stakeholders to automate and dashboard incident data.
  • Sharing expertise in human factors, safety science, and resilience engineering.

You Will Be Ideal for This Role if You Have:

  • Knowledge of software, platform, or site reliability engineering.
  • Strong exposure to incident analysis and safety-related incident investigations.
  • Skilled in delivering data and analytics through visualisations and reports.
  • Expertise in complex distributed systems and modern enterprise analytics platforms.

Our Recruitment Process:

  1. A 30-minute video call with Talent Specialist.
  2. A 60-minute technical assessment with hiring manager.
  3. A 60-minute interview with SRE Team.
  4. A 30-minute final interview with key non-technical stakeholder.

As a valued member of our team, you can expect a competitive salary ranging between $120,000 and $180,000 per annum, depending on your experience and qualifications. We also offer a range of benefits and opportunities for growth and development.


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