HR Operations and Services Manager

Job Title: Principal HR Operations and Services Manager

Job Summary:

CoreLogic is seeking a highly experienced and skilled Principal HR Operations and Services Manager to join our team. As a key member of our HR function, you will be responsible for leading the delivery of HR operations, services, and employee relations across our ANZ region.

Key Responsibilities:

• HR Operations:
  • Oversee and manage the delivery of day-to-day HR operations, ensuring operational accuracy, efficiency, and effectiveness.
  • Collaborate with local and global HR Business Partnering, Total Rewards, HR Systems, Talent Management, HR Services, and Payroll to align and strengthen the delivery and execution of HR operation processes.
  • Continuously improve the triage model to effectively channel HR queries for self-service, tier-one resolution, or specialist support.
  • Identify and lead process improvements for HR Service delivery to remove friction and improve employee experience, working with global HR COEs.
  • Drive the implementation of people programs and projects by partnering with various stakeholders to roll out initiatives and projects, including employee benefit programs.
  • Manage relationships with third-party suppliers.
• HR Governance and Policy:
  • Develop and continuously renew HR-related policies, documentation, and processes to ensure best practices and compliance with legislative, regulatory, and industrial obligations.
  • Build a cyclical and ad hoc reporting structure to monitor, assess, and address gaps or changes in the internal and external ER / IR landscape.
  • Partner with leaders, HRBPs, COEs, and legal teams to ensure the fair and consistent application of policies and treatment of employees.
  • Maintain excellent record-keeping processes to ensure compliance with all relevant policies, procedures, and legal requirements, ensuring that registers and records are current and providing appropriate reporting as required.
• Employee Relations and WHS Management:
  • Provide specialist advice on policies, procedures, employment risks, and other high-risk/complex employment-related issues.
  • Support HRBPs in resolving employee relations issues related to restructuring, performance management, workplace injuries, return to work, workplace investigations related to team member grievances and disciplinary matters, and termination processes, including providing relevant documentation where required.
  • Manage WHS requirements, including ongoing compliance with WHS, committee management, incident management, and escalation where necessary.
  • Advise on compliance matters, including wage compliance reviews, and support the review, streamlining, and simplification of existing arrangements under policies, contracts, and industrial instruments.
• Other Responsibilities:
  • Participate in key strategic and operational projects, such as global payroll, Workday updates, and other technology initiatives.
  • Identify training needs and deliver workshops and programs for leaders and employees, particularly around processes, policies, and professional standards.
  • Role model CoreLogic's ethical standards, professionalism, values, and code of conduct while engaging and inspiring the HR team through mentorship, guidance, and support for their growth and development.
  • Provide leadership, coaching, and mentoring to the HR Services Coordinator.
  • Contribute to the overall people agenda by engaging in activities that align with the role's purpose.

Requirements:

• Strong, proven experience in HR operations, service delivery, and project management, ensuring efficiency and effectiveness in all HR processes.
• Strong understanding of HR compliance requirements, with meticulous documentation and process adherence.
• Deep expertise in Australian industrial relations legislation, with a preference for knowledge of New Zealand regulations, and experience applying employment relations guidelines across various jurisdictions.
• In-depth knowledge of employment contract management, workplace investigations, performance management, and management and delivery of WHS requirements.
• Proven experience in developing ER-related communications, processes, and documentation, including policies, procedures, contracts, and internal/external communications.
• Demonstrated experience in operationalizing policies to ensure consistency and efficiency in support of employees and leaders.
• Advanced change leadership experience using frameworks and ability to influence senior teams to identify and drive through organizational change in various scenarios.
• Demonstrated ability to establish credibility, coupled with the ability to recognize and support the organization's preferences and priorities.
• Outstanding analytical and problem-solving abilities, with exceptional attention to detail and the ability to think strategically and act decisively and provide sound recommendations, and exercise good judgment.
• High degree of business acumen; strong fiscal aptitude. Exceptional written and verbal communication skills, strong interpersonal abilities, and effective presentation skills for engaging with all organizational levels.
• Proven ability to manage multiple priorities in a fast-paced environment, effectively organizing time and resources to meet business demands.
• Advanced technical aptitude, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and understanding of systems like Workday to enhance operational efficiency.
• Ability to engage and inspire HR professionals, providing mentorship, guidance, and support for their growth and development.
• High-level interpersonal and communication skills, with a demonstrated ability to interact with stakeholders at all levels and negotiate/influence key decision-makers.
• Advanced stakeholder management skills to inform, persuade, and negotiate with a wide range of internal and external stakeholders, ensuring collaboration and alignment with organizational goals.
• Experience working in a global matrix organization, demonstrating the ability to navigate complex structures and collaborate across multiple regions and functions.

Education and Work Experience Required:

• Tertiary Qualification in Human Resources, Industrial Relations or a relevant discipline. Masters level preferred.
• 10+ years' directly experience in a similar role ideally in a global/multinational company and knowledge of ER, IR and WHS across ANZ.
• Preferably 5+ years' prior experience managing people and leading teams.
• Prior experience working in a matrix environment.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, gender, sexual orientation, age, physical or mental disability, marital status, family or carer's responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste, or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.