HR Operations Senior Specialist

5 days ago

Sydney, New South Wales, Australia Qualtrics Full time

About Qualtrics

At Qualtrics, we create software that helps the world's best brands deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a global leader in the Experience Management category, we serve over 18,000 clients worldwide.

About the Role

We are seeking a proactive and collaborative HR Operations Senior Specialist to join our expanding Sydney office. This role is part of our HR Ops team, responsible for managing and overseeing various HR operational functions within an organization. The successful candidate will ensure the smooth operation of HR processes, systems, and data management, working closely with HR staff, employees, and external vendors.

Key Responsibilities

  • HR Program Administration: Administer various HR processes, such as onboarding, offboarding, employee transfers, promotions, and other employment changes. Coordinate the preparation and distribution of HR-related documents, including employment contracts, offer letters, and policies.
  • HR Data Management: Maintain accurate employee data, including personal information, employment details, benefits, payroll, and performance data. Ensure data integrity, confidentiality, and compliance with applicable laws and regulations.
  • Frontline Employee Support: Develop and maintain employee self-service content. Provide direct employee support via HR portals, ensuring timely and accurate access to critical resources and information for employees.
  • Compliance and Reporting: Assist in ensuring compliance with internal HR data controls and external HR compliance requirements. Track and understand applicable labor laws, regulations, and company policies.
  • Process Improvement: Continuously assess and enhance HR operational processes to increase efficiency, accuracy, and employee satisfaction.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Fluency in conversational and business English, both written and spoken.
  • 2-5 years of experience in HR operations or a similar HR role within an international organization.
  • Proficiency in HRIS or HRMS systems, preferably with SAP Success Factors (HRIS).
  • Strong knowledge of HR practices, processes, and employment laws.
  • Strong communication and interpersonal skills.
  • Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism.

What We Offer

  • A bonus each year for an experience of your choosing.
  • A worldwide and diverse community that enjoys helping each other.
  • Our offices are in the center of Sydney, and we take pride in creating an open and collaborative work space.

Our Team's Values

  • Global-first mindset: Our international roles often balance global scope and local support.
  • Multifaceted Roles: Our roles are not limited to administrative tasks.
  • Self Starters: Because we work across all time zones with limited overlap, our team members thrive in autonomy.
  • Precise Execution: Our work processes are critical to employees at every key moment of the employee lifecycle.
  • Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.

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