HR Operations Senior Specialist

4 days ago

Sydney, New South Wales, Australia Qualtrics Full time

About the Role

We are seeking a highly skilled and experienced HR Operations Senior Specialist to join our team at Qualtrics. As a key member of our HR Operations team, you will be responsible for managing and overseeing various HR operational functions within the organization.

Key Responsibilities

  • Administer various HR processes, such as onboarding, offboarding, employee transfers, promotions, and other employment changes.
  • Coordinate the preparation and distribution of HR-related documents, including employment contracts, offer letters, and policies.
  • Partner with stakeholders on policies, systems, processes, and content that drive key moments of the employee lifecycle.
  • Ensure compliance with internal policies and legal requirements throughout the employee lifecycle.
  • Maintain accurate employee data, including personal information, employment details, benefits, payroll, and performance data.
  • Ensure data integrity, confidentiality, and compliance with applicable laws and regulations.
  • Manage HRIS (Human Resources Information System) or HRMS (Human Resources Management System) and oversee the implementation of system uploads, updates, and enhancements.
  • Develop and maintain employee self-service content.
  • Provide direct employee support via HR portals, ensuring timely and accurate access to critical resources and information for employees.
  • Train employees on using self-service content and tools, and troubleshoot issues as needed.
  • Assist in ensuring compliance with internal HR data controls and external HR compliance requirements.
  • Track and understand applicable labor laws, regulations, and company policies.
  • Prepare and submit required HR reports to regulatory agencies, management, and external auditors.
  • Ensure compliance with internal policies and legal requirements throughout the employee lifecycle.
  • Continuously assess and enhance HR operational processes to increase efficiency, accuracy, and employee satisfaction.
  • Identify automation and digitization opportunities to streamline workflows and reduce manual effort.
  • Recommend and implement improvements to HR processes and systems.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
  • Fluency in conversational and business English both written and spoken, required.
  • Fluency in conversational and business Japanese both written and spoken preferred.
  • 2-5 years of experience in HR operations or a similar HR role within an international organization.
  • Proficiency in HRIS or HRMS systems, preferably with SAP Success Factors (HRIS).
  • Strong knowledge of HR practices, processes, and employment laws.
  • Strong communication and interpersonal skills.
  • Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism.
  • Excellent problem-solving and decision-making abilities; Excellent attention to detail and organizational skills.
  • High level of Business Acumen and ability to navigate complex corporate organizations.
  • Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously.
  • Project management skills and ability to prioritize and manage multiple tasks.
  • Proficient in G Suite & MS Office applications.

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