Strategic Account Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $130,000 - $150,000

We are seeking an experienced Enterprise Customer Success Manager to join our team. In this role, you will play a pivotal part in managing and cultivating strategic relationships with key leaders and stakeholders across a portfolio of clients.

You will leverage your understanding of our products and the unique needs of each client to become a trusted advisor and advocate within the company.

Job Description

This is a hands-on role, well-suited to someone who is comfortable navigating large organisations, solving complex problems, and driving outcomes.

You'll partner with senior stakeholders, both internally and externally, to unlock long-term value and ensure we remain a trusted partner in their logistics ecosystem.

Your success will be measured through several key metrics including customer satisfaction, increased booking volume on the platform, qualifying sales expansion opportunities, and a reduction in account decline and churn.

Key Responsibilities:
  • Manage a strategic customer portfolio (20 - 25 accounts)
  • Build trusted relationships with logistics, operations, and eCommerce leaders within assigned customers
  • Understand each customer's supply chain model, carrier mix, and delivery KPIs
  • Lead strategic planning sessions and QBRs that focus on logistics performance, platform adoption, and growth levers
  • Drive contract renewals, carrier usage, and platform expansion to grow our footprint
  • Act as the voice of the customer, advocating internally for roadmap needs and performance improvements
Required Skills and Qualifications

To be successful in this role, you will need:

  • 5+ years' experience in logistics, supply chain, freight, parcel delivery or fulfillment environments
  • Strong commercial acumen, confident managing large account revenue, contract renewals, and commercial performance
  • Understanding of carrier networks, cost-to-serve models, dispatch-to-door workflows, and delivery KPIs
  • Comfortable operating in a SaaS or technology-driven environment
  • Great communicator, confident leading workshops and engaging senior stakeholders
  • Data-driven mindset and ability to distil performance insights into action
Benefits

We offer a range of benefits, including:

  • Flexible hybrid working arrangement
  • A competitive salary and bonus scheme
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
LIFE AT OUR COMPANY

We believe in creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work.

We foster a culture of inclusion and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We're committed to making a positive impact in our community and are proud to have been ranked as #6 Best Place to Work by AFR in 2023.

  • Strategic Account Manager

    1 hour ago

    Melbourne, Victoria, Australia Miro Full time

    About the TeamAustralia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth...

  • Strategic Account Manager

    2 days ago

    Melbourne, Victoria, Australia beBeeStrategic Full time $90,000 - $135,000

    Job Title: Strategic Account ManagerAbout the Role:We are seeking a highly skilled Strategic Account Manager to lead our team in delivering exceptional client experiences. As a key member of our business, you will be responsible for driving growth, building strong relationships, and championing innovation.Key Responsibilities:Lead a multi-site account...

  • Strategic Account Manager

    20 hours ago

    Melbourne, Victoria, Australia beBeeGrowth Full time

    Strategic Account ManagerJoin us in this exciting opportunity to lead our account management strategy, drive growth and innovation, and shape the future of client engagement.Job DescriptionWe are seeking a highly experienced strategic account manager to join our team. As a key member of our leadership team, you will be responsible for developing and...

  • Strategic Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Miro Group Full time

    Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth strategy,...

  • Strategic Account Manager

    4 weeks ago

    Melbourne, Victoria, Australia Miro Group Full time

    Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Melbourne (Southern) region. The Strategic Accounts Team is at the forefront of Miro's growth strategy,...

  • Strategic Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia hireQ Consulting Full time

    Get AI-powered advice on this job and more exclusive features.Enhance your strategic Key Account Management skills with a dynamic and ambitious orientated transport services provider.Deliver growth from a collection of highly valued strategic customersGrow your career within a high performing and people centric environmentLucrative earning potential for high...

  • Strategic Accounts Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeClientRelationshipManagement Full time

    Job Title: Strategic Accounts Manager"],

  • Strategic Account Manager

    2 days ago

    Melbourne, Victoria, Australia beBeeAccount Full time $125,000 - $130,000

    Job OverviewThe position of a Strategic Account Manager involves managing a portfolio of clients across multiple regions, delivering customized solutions, growing business opportunities, and ensuring customer satisfaction.Main ResponsibilitiesBuil[d] and maintain long-term client relationshipsUnderstand client needs and provide tailored solutionsConduct...

  • Strategic Account Manager

    2 days ago

    Melbourne, Victoria, Australia beBeeBusiness Full time $90,000 - $120,000

    Account ExecutiveAs a seasoned professional, you will be responsible for overseeing a portfolio of high-value accounts in the Franchise and Broker sectors. Your primary focus will be on driving business growth, expanding product adoption, and increasing revenue across Australia.Key Responsibilities:Develop and maintain strong relationships with existing...

  • Strategic Key Accounts Manager

    1 day ago

    Melbourne, Victoria, Australia beBeeCommercial Full time $130,000 - $160,000

    Dynamic Key Accounts LeadershipDrive strategic growth and commercial success in your key accounts team. Lead, coach, and mentor dynamic team members to achieve exceptional results.Key ResponsibilitiesDevelop and manage high-performing account managers through coaching and strategic direction.Evaluate and implement effective sales strategies and planning...