Strategic Account Manager
1 day ago
Job Title: Strategic Account Manager
About the Role:We are seeking a highly skilled Strategic Account Manager to lead our team in delivering exceptional client experiences. As a key member of our business, you will be responsible for driving growth, building strong relationships, and championing innovation.
Key Responsibilities:- Lead a multi-site account nationally, driving growth and building strong client relationships.
- Develop and implement strategies to promote innovation, maintain health and safety standards, and improve operational efficiency.
- Manage client expectations, oversee all account management, and ensure the contract is delivered within scope and budget.
- Provide confident and visible leadership, ensuring operational standards are set and consistently achieved.
- Manage and monitor service delivery against SLAs, ensuring high standards of service excellence and full compliance with contractual obligations.
- Australian Citizenship or full working rights in Australia.
- Excellent communication, influencing, and facilitation skills; strategic mindset; continuous professional development.
- Success in outsourced contract management and B2B environments.
- Strong contractual, financial management, and commercial experience.
- Tertiary qualifications or equivalent industry experience in Facilities Management, Engineering, Technical Services, or Hospitality.
- Proven leadership, workplace training, and mentoring skills.
We offer a competitive salary, many training, upskilling, and development opportunities, and an outstanding benefits and recognition program.
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