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Lead Client Growth Specialist
2 weeks ago
Unlock Your Potential as a Client Success Expert
This role is at the forefront of driving client satisfaction and growth. As a Client Success Manager, you will be responsible for managing a portfolio of executive clients across various brands, building strong relationships to ensure client satisfaction.
Seniority:
Junior - A role suitable for individuals with some basic skills, good motivation, and the ability to learn. Typically 1-2 years of experience is required.
Responsibilities:
- Affirmative Support - Provide customers with value through the product/service, including check-ins, training, addressing blockers to adoption, and offering best practice advice.
- Customer Advocacy and Feedback - Advocate for customers by offering feedback to internal teams on how to better meet customer needs.
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit the risk of churn by collaborating with clients to deliver on actions.
Key Strengths:
- Service orientation - Actively seeks and develops strategies to help key stakeholders.
- Problem solving - Identifies problems and develops logical solutions that address the problems.
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals.
We are an inclusive employer, committed to leveling the playing field for people as they discover a career that's right for them. Our hiring process models this commitment.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. We strive to create an environment where everyone feels welcome and valued.
Salary Range: $60,000.00 - $120,000.00 per year
Work Location: One location
