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Customer Success Manager

1 month ago

North Sydney Council, Australia N-able Full time
Customer Success Manager

N-able is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences, driving retention and growth, and ensuring our customers achieve their desired goals.

Key Responsibilities:
  • Develop and execute customer success plans to drive value and adoption of N-able products and services.
  • Build and maintain strong relationships with customers, understanding their needs and goals, and providing tailored solutions to meet their needs.
  • Collaborate with internal teams, including Sales, Customer Support, and Product Management, to ensure seamless customer experiences.
  • Identify and capitalize on opportunities to upsell and cross-sell N-able products and services.
  • Monitor and analyze customer data to identify trends and areas for improvement.
Requirements:
  • 4-5 years of experience in customer success, account management, sales, or customer service in software, technology, or managed services.
  • Strong business and commercial acumen, with ability to understand customer needs and goals.
  • Excellent communication and interpersonal skills, with ability to build and maintain strong relationships with customers and internal stakeholders.
  • Results-driven mindset, with ability to set priorities, meet deadlines, and manage resources effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.