Exceptional Customer Experience Manager

4 days ago

Brisbane, Queensland, Australia beBeeExcellence Full time $90,000 - $120,000
Job Description

The Assistant Store Manager — Operations will lead a team to achieve sustainable sales growth by consistently delivering exceptional customer experiences.

This role involves managing stock processes, operational compliance, inventory management, and data accuracy.

  • Preparing stock for sale, conducting stocktake, audits, acceptance, and transfers
  • Operational compliance within the back of house
  • Inventory management and data accuracy
Key Responsibilities
  • Supporting customer escalations
  • Providing technical support and training for new and existing processes, products or services
  • Developing strong business relationships with external teams to drive continuous improvement
  • Completing rosters and leading team development in operational areas
Requirements

To be successful in this role, you will have:

  • Experience in Service, Stock Management or Operations
  • A commitment to delivering exceptional customer experiences
  • Ability to meet and exceed Sales and KPI goals
  • Empathy for customers, care for your team, and care for the business
  • The motivation to coach and inspire your team mates
  • Energy and a positive attitude that brings out the best in yourself and others
  • Accountability for all aspects of the store to ensure operational excellence
  • Courage to innovate and passion for Samsung
Benefits

This role offers a competitive monthly bonus program and commission scheme, healthy work-life balance, generous discounts on Samsung products, career progression, and a fun and supportive environment.

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