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Delivering Exceptional Customer Experiences

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Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

Are you a customer service leader with experience in managing customer-facing teams? Do you have a passion for delivering exceptional experiences that drive loyalty and growth?

This pivotal leadership role is designed for an experienced manager who thrives in a dynamic, trade-focused environment.

The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. They will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Responsibilities include:

  • Overseeing the entire customer journey
  • Liaising effectively with internal technical staff
  • Cultivating strong relationships with clients and colleagues alike

The ideal candidate possesses exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele. They should also be proficient in CRM systems and standard office software.

Additionally, a strong focus on coaching and mentorship, combined with a proactive, problem-solving mindset, is essential for success in this role. The ideal candidate will thrive in a fast-paced, ever-changing environment while maintaining a commitment to excellence in all aspects of their work.