Exceptional Customer Experience Manager

7 days ago

Brisbane, Queensland, Australia beBeeService Full time $55,000 - $85,000
Customer Service Manager Job Description

We are seeking a highly skilled Customer Service Manager to lead our customer service team and ensure exceptional experiences for our members. In this key role, you will be responsible for managing the delivery of customer service to our members and overseeing the reception team.

As a Customer Service Manager, you will be required to assist members' enquiries with professional service, provide training and ongoing support for new employees, and drive KPIs related to customer service and retention.

Key Responsibilities:
  • Manage overdue accounts, cancellations and enquiries, meeting company targets.
  • Supervise the Reception team, providing training and ongoing support for new employees.
  • Rostering of the Reception team in collaboration with the Retail Manager to ensure adequate staffing during critical times.
  • Work with the Reception team to meet and exceed customer service targets and KPIs.
  • Utilise computer systems to look up member details, create access key tags, process purchases and assist members with booking classes.
  • Maintain venue cleanliness, ensuring the reception area is neat and tidy, shelves are stocked and apparel is well displayed.
  • Follow directions, prioritise and complete tasks in a timely manner.
Requirements and Qualifications:
  • At least 3 years of customer service supervisory experience with excellent communication skills.
  • Financially driven with a natural drive to achieve individual and team targets.
  • Experience in a KPI-driven environment.
  • Ability to build rapport with diverse individuals and help them achieve their goals.
  • Problem-solving skills and resilience.
  • Outstanding communication skills - listening, understanding, empathising and influencing.
  • Customer-focused attitude aiming for exceptional outcomes.
  • Ability to be a role model, living by health values and behaviours, and passionate about the gym brand.
  • A proactive, reliable, professional and well-presented approach.
  • Strong work ethic, initiative, adaptability and multitasking ability.
  • Computer literacy and willingness to learn new systems.
  • Current First Aid and CPR Certificates or willingness to attain.
  • Flexibility to work hours aligned with gym operations.
  • Australian working rights.
What We Offer:
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development and advancement through our Future Leaders program.
  • Free gym membership at all Fitness Cartel locations.
  • Discounted rates at Merse Wellness Spas.
  • Birthday Leave - a paid day off on your birthday.
  • Access to state-of-the-art fitness clubs with 24/7 access, cycle studios, reformer Pilates, saunas, cafés and more.

  • Exceptional Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $90,000 - $120,000

    Job DescriptionThe Assistant Store Manager — Operations will lead a team to achieve sustainable sales growth by consistently delivering exceptional customer experiences.This role involves managing stock processes, operational compliance, inventory management, and data accuracy.Preparing stock for sale, conducting stocktake, audits, acceptance, and...

  • Exceptional Customer Experiences

    2 weeks ago

    Brisbane, Queensland, Australia beBeeExcellence Full time $60,000 - $80,000

    Customer Experience ManagerBold and innovative, we're seeking an enchanting individual to join our team.Key Responsibilities:Deliver exceptional customer service and create a red-carpet experience for every client.Cultivate a curious, captivating, and open nature to engage with customers.Empower your colleagues to work collaboratively to achieve high...

  • Designing Exceptional User Experiences

    7 days ago

    Brisbane, Queensland, Australia beBeeUser Experience Full time $110,000 - $145,000

    Heads Up">At Askable, we're looking for a Senior UX Designer who thrives on solving real user problems through thoughtful, end-to-end design.">This role is not just about making things look good, but also about digging into research, uncovering what really matters, and designing experiences that are intuitive, efficient, and grounded in user needs.">Our...

  • Exceptional Customer Experience Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $78,000

    Concierge Team Leader Job DescriptionThe Concierge Team Leader is a key role in providing exceptional customer service and ensuring seamless guest experiences.Job Summary:We are seeking an experienced Concierge Team Leader to lead our concierge team in delivering world-class service and creating unforgettable experiences for our guests.Key...

  • Delivering Exceptional Customer Experiences

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Are you a customer service leader with experience in managing customer-facing teams? Do you have a passion for delivering exceptional experiences that drive loyalty and growth?This pivotal leadership role is designed for an experienced manager who thrives in a dynamic, trade-focused environment.The ideal candidate will oversee the entire customer journey,...

  • Exceptional Customer Experience Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $50,000 - $70,000

    About Our Call Centre Role:">Good customer service is at the heart of our business. We are a dynamic company that delivers exceptional experiences for every customer.">The Job:">We are seeking a skilled Customer Service Consultant to lead by example and make calls to customers to gain uptake of deals and offers available.">You will manage customer...

  • Delivering Exceptional Customer Experiences

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $63,862 - $95,693

    Job OpportunityWe are seeking a skilled Customer Service Representative to deliver exceptional customer experiences in Brisbane, AU.This role offers an exciting opportunity to work collaboratively with colleagues and managers to build personal connections with customers through meaningful conversations.Key Responsibilities:Build relationships with customers...

  • Exceptional Customer Experience Leader

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $74,000

    Job Overview:Drakes Supermarkets is seeking a motivated Customer Service Assistant Manager to lead our customer service team and drive outstanding results.This role involves managing the day-to-day operation of the store, delivering exceptional customer experiences, and fostering a positive team environment.Coaching and guiding team membersExecuting...

  • Exceptional Customer Experience Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerSupport Full time $65,000 - $75,000

    Job DescriptionWe are seeking a highly skilled and dedicated professional to fill the role of Customer Support Officer. In this position, you will be responsible for delivering exceptional customer service, ensuring a smooth and efficient experience throughout the repair process.As a key member of our team, you will be involved in end-to-end customer...

  • Exceptional Customer Experience Specialist

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $75,000

    **Front of House Receptionist Job SummaryAre you a highly skilled and customer-focused individual looking for a rewarding career opportunity?We are seeking an experienced Front of House Receptionist to join our dynamic team.This role involves providing exceptional customer service, handling incoming phone calls, directing inquiries, and ensuring a seamless...