Exceptional Customer Experience Specialist
3 days ago
About Our Call Centre Role:
">Good customer service is at the heart of our business. We are a dynamic company that delivers exceptional experiences for every customer.
">The Job:
">We are seeking a skilled Customer Service Consultant to lead by example and make calls to customers to gain uptake of deals and offers available.
">You will manage customer interactions over the phone and utilise our CRM system to record communication for the Sales Team.
">Collaboration with our Sales Team is crucial in delivering an outstanding experience for every customer.
">To succeed in this role, you will work closely with your manager to identify and deliver positive change and business efficiencies.
">Key Skills and Qualifications:
">- ">
- Familiarity with CRM systems and exceptional customer service skills">
- Excellent communication, management, interpersonal and leadership skills required">
- Computer literate with an eye for detail">
- Ability to build rapport and create sustainable relationships with customers and stakeholders">
- Target driven and able to work to KPI's and targets">
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