Exceptional Customer Experience Leader

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $74,000

Job Overview:

Drakes Supermarkets is seeking a motivated Customer Service Assistant Manager to lead our customer service team and drive outstanding results.

This role involves managing the day-to-day operation of the store, delivering exceptional customer experiences, and fostering a positive team environment.

  • Coaching and guiding team members
  • Executing stocktakes and creating rosters
  • Providing first-class customer service
  • Collaborating with staff and management
  • Maintaining store presentation standards

To be successful in this role, you will require excellent communication skills, a passion for customer service, and a flair for merchandising.

We offer a range of benefits, including:

  • 10% discount on store products
  • Corporate discounts on gym memberships, banking, health insurance, and more
  • Ongoing training and support
  • Opportunities for career progression

If you are a dedicated individual who prioritizes delivering exceptional customer experiences, we encourage you to apply for this opportunity.

Responsibilities:

  • Manage and develop the customer service team
  • Develop and implement effective strategies to improve customer satisfaction
  • Conduct regular store audits to maintain high store presentation standards

Requirements:

  • Proven leadership and coaching experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

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