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Customer Support Specialist

1 month ago

Melbourne, Victoria, Australia AutogenAI Full time
Unlock Your Potential as a Customer Support Agent at AutogenAI

Are you passionate about delivering exceptional customer experiences and staying at the forefront of AI technology? As a Customer Support Agent at AutogenAI, you will be the first point of contact for our customers, ensuring they receive seamless support and guidance on our innovative platform.

Key Responsibilities:
  • Provide expert product support via email, webform, phone, and live chat, addressing customer inquiries and troubleshooting issues.
  • Categorise and prioritise customer inquiries, ensuring efficient handling and assignment, and escalating complex issues to the appropriate teams.
  • Document solutions and create resources to help customers self-serve, reducing repeat inquiries and support resolution time.
  • Collaborate closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience.
  • Deliver outstanding customer service, striving to delight customers and build trust and loyalty.
  • Track and monitor issues to ensure timely resolutions, keeping customers informed throughout the process.
  • Meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality.
What We're Looking For:
  • Problem-solving skills and a natural aptitude for troubleshooting.
  • A customer-centric mindset and a genuine passion for helping customers.
  • Technical proficiency and the ability to quickly learn new software.
  • Effective communication skills, both verbal and written.
  • Adaptability and initiative, with the ability to manage multiple tasks and improve processes.

We offer a competitive salary, performance-based bonuses, flexible work arrangements, and opportunities for professional growth and development in the rapidly evolving field of AI.

Join us in shaping the future of AI-powered business solutions and delivering exceptional customer experiences.