Customer Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Customer Support Specialist to join our Customer Relationship Management Team for a 6 Month Fixed Term Contract.
As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers via phone, email, or our online helpdesk.
Key Responsibilities
- Provide product and service information, answer questions, and resolve technical issues with accuracy and efficiency.
- Offer advice and recommendations to customers via our ticketing system.
- Collaborate with established dealership accounts to maintain and retain business relationships.
- Assist in establishing and maintaining brand content, including brand guidelines, special offers, and vehicle data.
Requirements
- Good computer literacy and data entry skills, plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
- 2+ years of experience in a customer-facing role with demonstrated ability to develop relationships and maintain a disciplined approach.
- Confident communication skills, with the ability to understand technical issues and translate them to a non-technical audience.
- Ability to multitask, prioritize workload, and adapt quickly to change.
- Reliable and dependable person with outstanding written and verbal communication skills.
What We Offer
We are proud to offer a wide range of benefits, including 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, and six weeks paid gender affirming care leave.
We are also recognized as one of Australia's Best Workplaces by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.
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