Customer Support Specialist
2 weeks ago
CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform enables customers to confidently manage their commercial relationships, improve productivity, and reduce financial risk.
We offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
Our customers trust us to deliver reliable and trusted services, and we take pride in our commitment to growth and excellence. At CreditorWatch, we empower Australian businesses to trade confidently with their customers.
Your Role & TeamThis is a fantastic opportunity to join our Customer Service team, where you will be responsible for providing support to thousands of customers across different geographies. As a Customer Support Specialist, you will be the first point of contact for customers, handling in-bound enquiries via phone, live-chat, and email.
You will also be responsible for out-bound activities to assist online members in unlocking and managing their account. Additionally, you will proactively provide suggestions for continuous improvement to team processes, help centre management, and ongoing reviews of customer feedback.
This role reports directly into our Customer Service Manager, and we offer a hybrid working model with our office located in Melbourne CBD. As part of the team, you will be handling commercial disputes and working closely with other teams to deliver exceptional customer service.
Our Ideal CandidateTo be successful in this role, you will ideally have a couple of years of experience as a Customer Service Agent. You will have a passion for providing world-class service and driving positive NPS engagement. Strong communication and active listening skills are essential, as well as problem-solving, dispute handling, time management, and prioritization skills.
What We OfferWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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