Customer Support Specialist

4 weeks ago

Melbourne, Victoria, Australia AmazingCo Full time

About AmazingCo

We are a global tech scale-up creating experiences people love. Our mission is to help customers discover unique and amazing experiences for everyday activities and special occasions.

We achieve this by designing and delivering our own exclusive experiences through our purpose-built platform. This platform not only enables but empowers our experience providers to ensure seamless experience delivery that delights.

Our team is passionate about this mission, and we focus our entire business on making it happen for others. We are a high-growth, venture capital-backed, technology and data-focused consumer company based in Melbourne, Australia.

We are looking for a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer support over phone, email, and live chat.

Key Responsibilities:

  • Provide exceptional customer support over phone, email, and live chat
  • Meet expectations for volume and quality of interactions
  • Troubleshoot and resolve customer issues quickly and effectively, resulting in a high level of customer satisfaction
  • Accurately document customer interactions in our internal database, allowing for seamless management between team members
  • Stay up-to-date with product information, company policies and procedures, to provide accurate and comprehensive support
  • Work closely with other team members and departments to ensure an integrated, high level of support

Desirable Skills & Experience:

  • Experience in a customer-facing role would be highly advantageous
  • Energetic and enthusiastic personality with a passion for helping people
  • Willingness to learn and get involved in new things
  • Excellent communication skills - written and verbal
  • Tech savvy - confident in picking up new software systems
  • Strong problem-solving skills, and a demonstrated ability to think on your feet
  • Excellent time management and personal organisation skills
  • High level of accountability
  • Awesome attention to detail
  • Calm under pressure

Benefits:

  • Hourly rate: $30.13 (weekdays), $37.84 (Saturdays), $51.01 (Sundays)
  • Work alongside experienced co-founders with existing success in building and growing startups in Australia
  • Work in a business that seriously cares about culture and improving the experiences of our customers
  • Big mission, real meaning, real people doing their life's work
  • Office space in Abbotsford (note: we are moving to Collingwood in a few months)
  • We are an experiences business and we test everything we create on ourselves. Enjoy frequent team-wide experiences and staff discounts across our portfolio
  • Wind the week down with a beer, wine, or non-alcoholic refreshment on Fridays
  • We bring a family attitude to work and all contribute to building our culture
  • Opportunity for serious growth. We're not kidding, we have seriously ambitious plans and are so excited to find the next brilliant mind to join us

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