Expert IT Implementer

3 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $80,000 - $120,000
IT Consultant Opportunity

We are seeking a skilled IT consultant to join our team. As an IT consultant, you will play a critical role in delivering exceptional implementation experiences for our clients.

About the Role

This is a dynamic opportunity to work with a leading provider of IT infrastructure and security management solutions. You will be responsible for leading the implementation of our solutions for new clients, acting as the primary point of contact throughout onboarding and delivery.

Key Responsibilities

  • Lead the implementation of our solutions for new clients.
  • Act as the primary point of contact throughout onboarding and delivery.
  • Conduct discovery sessions and assess client needs, mapping them to best-practice configurations and setup.
  • Provide expert guidance on PSA, RMM, documentation, and security tools to ensure efficient, secure environments.
  • Define product specs, oversee installations, and ensure adoption success.
  • Track progress and respond to issues during implementations.
  • Work cross-functionally with Sales, Support, and Partner Success teams to deliver a world-class customer experience.
  • Scope professional services engagements in collaboration with Sales.
  • Support other consulting initiatives and projects as required.

Requirements

To succeed in this role, you will need:

  • 2–3+ years' experience in IT implementations, consulting, or technical project delivery.
  • Working knowledge of PSA systems (ticketing, documentation, workflows).
  • Familiarity with CRM, ERP, RMM, and SaaS ecosystems.
  • Solid understanding of how SaaS products integrate across systems.
  • High-level knowledge of networking (routing, switching, firewalls) and Windows Server environments (patching, management).
  • Exposure to virtualization platforms (VMware, Hypervisor).

Non-Technical Skills

You should also possess:

  • Strong communication and stakeholder engagement skills, both written and verbal.
  • Proficiency in MS PowerPoint, Excel, and project planning tools.
  • Analytical mindset with attention to detail and a data-driven approach.
  • Comfortable managing competing demands and shifting priorities.
  • Collaborative team player who thrives in a fast-moving, customer-centric environment.
  • Experience with Salesforce and Power BI strongly preferred.
  • Ability to simplify and communicate technical material to a variety of audiences.

Qualifications

The ideal candidate will have:

  • Bachelor's degree in IT, relevant TAFE certification, or equivalent experience.

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