Expert Software Implementation Consultant

3 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $120,000 - $180,000

At Humanforce, our mission is to make work easier and life better for frontline and flexible workforces.

Overview of the Role

As a Senior Implementation Manager, you will lead complex strategic software implementations as a trusted advisor and expert in delivering high-value customer outcomes. In collaboration with project managers and the professional services team, this senior-level position ensures optimal customer success, oversees critical projects, and drives continuous improvement initiatives across the delivery function.

Key Responsibilities
  • Advanced Customer Engagement and Support: Oversee customer relationships throughout the full project lifecycle, ensuring proactive issue identification and timely resolution.
  • Strategic Implementation and Configuration: Lead high-impact requirement-gathering workshops and facilitate decision-making sessions to define and prioritise customer needs.
  • Test Implementations: Ensure functionality and integration through rigorous testing.
  • Integrate Systems: Collaborate with IT teams to integrate software with client systems.
  • Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance.
  • Client Relationship Management: Build strong client relationships and gather feedback.
  • Documentation and Reporting: Maintain documentation and generate progress reports.
  • Process Development and Continuous Improvement: Lead the identification, development, and implementation of process improvements to streamline design, testing, configuration, and requirements-gathering efforts, ensuring efficiency and consistency.

Mentorship and knowledge sharing are also integral parts of this role.

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