Senior Claims Specialist
4 weeks ago
The Opportunity
At EML, we're seeking a skilled Technical Advisor to join our team in Adelaide. As a key member of our team, you'll play a vital role in providing expert guidance to our staff, ensuring the achievement of claim outcomes and developing personal technical competence.
Your Responsibilities
- Provide coaching and guidance to team members to deliver exceptional customer experiences.
- Ensure compliance with legislative and regulatory requirements while optimising outcomes for all stakeholders.
- Apply sound risk management principles to ensure robust decision-making.
- Participate in employer claims reviews and provide technical support.
- Collaborate with our Project Office to develop and update business processes.
About You
- A minimum of 2 years' experience in the workers' compensation industry.
- Strong technical expertise in workers' compensation claims.
- Experience coaching and mentoring team members in the workers' compensation industry.
- Demonstrated understanding and application of the Return to Work Act 2014 and associated regulations.
- Demonstrated expertise in at least one area of claims management or a technical specialist background.
What We Offer
- A dynamic, collaborative team culture.
- Great work-life balance and flexibility with the opportunity to work from home.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our RewardsHub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Company-wide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Access to LinkedIn Learning – 18,000 courses to advance your professional education.
- Up to 16 weeks paid parental leave plus super.
We Stand Together as Equals
EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We celebrate diversity and inclusion, and we're dedicated to supporting our employees' professional development and well-being.
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